Recensioner (260)
Förfina
-
Efter omdömen
This app is very flexible in some ways (i.e. case sizes for POs, changing which elements are shown on the PO when you're creating it versus sending it to your supplier). However, we are struggling with accurate Average Unit Costs for our Bundles, which we created in the Bundles app that is officially compatible with Stocky. The Average Unit Cost for the bundle is supposed to be "based on the bundled variants", however the Average Unit Cost will not update, no matter how I change the individual bundled variants' costs (e.g. receiving POs, directly changing costs, etc.)
Hello there! I'd like to thank you for taking the time to leave a review for Stocky, we really appreciate your feedback, it's how we're able to learn and grow. We're sorry to hear that you're having some trouble, I will follow up with you via email to discuss this further, as well as to get any other pieces of feedback you would be willing to share with us.
Thank you
- Liana.
getting this message 503 Service Temporarily Unavailable I'm paying two members of staff for the day to do nothing
Hi, there! I'm sorry to hear that your staff were getting a 503 error when trying to access Stocky. If you're still seeing the error message, you may need to clear your browser's cache and cookies. It can also be helpful to check for browser updates. If the error message persists after troubleshooting, please contact our team via the Shopify Help Center so we can investigate and help you resolve the issue: bit.ly/2AWw5VA. Thank you! -Sophia, Shopify Support
I have uninstalled it - perhaps I needed to spend more time trying to figure it out, but I found it hard to navigate, hard to get basic reports from, and not suitable for our use.
I suspect it's better for a bigger store than ours, but there wasn't much in it I couldn't get from Shopify already. Also, it wasn't automatically updating the cost price from Shopify so it negated the one key thing we were using it for.
Brilliant solution for my inventory management and purchases. The right business logic and work flow. Recommended.
The forecasting feature saves our company a great amount of time in creating POs. I would highly recommend this app!
App was working good until we had to receive a partial purchase order from a vendor. Yes, we were able to receive quantities partially, but then Stocky doesn't allow us to record this invoice of a partial purchase order. What should we do if 90% of the PO we make are received in several shipments?
Also, not having a dedicated customer service team makes it a time consuming task to ask little questions.
One of the few apps I've been thoroughly satisfied with. Very responsive developer, reasonable price, works like a charm. Definitely recommended.
About to totally disconnect this app from my store. Ugh! Trying to get support, but Shopify won't answer questions and instead points me to Stocky but from all I can gather, Shopify and Stocky are one and the same. What the heck?
Thanks for taking the time to write a review. The Stocky app is developed and supported by Shopify - for context, the application can assist you with optimizing your inventory and can be added directly to your Shopify store. With that being said, if you are experiencing issues with Stocky - you can get into contact with our live support by navigating to our Help Center: https://shopify.link/KWb8. -Ollie, Shopify Support
So, I rarely place a negative review but this time I just have to share. Months later, Shopify just doesn't seem to care to resolve the issues so time to share. Sorry in advance for the long post. I am busy just like every other shop owner out there so I am super not happy with having wasted so much time trying to set up things like the barcode scanner, label printing when receiving orders, etc. only to never have the issues resolved.
Stocky has tons of potential but is VERY POORLY SUPPORTED. Don't bother asking their support for help shopify first liners have to idea it is now a shopify app (not new news) so after to argue with the agent, they ask their manager and finally they are forced to try to help you. But honestly if you spent an hour on the app you would know more than their agents. Every answer gets escalated then nothing. Sometime you get an email of instructions but no actual help beyond that.
Hi Guys,
I am so saddened to write this review as this app and support was second to none on Shopify.
Unfortunately now that it has been sold and Seb is no longer supporting it, basic functionality is no longer working like stock takes and stock adjustments if you have a large amount of SKU's, so after a year of working with this system we will be back to the drawing board to find another inventory system that can just track inventory in multiple locations with the Shopify platform.
I have been trying to work this out with the new support team to no avail for the last few months.
Hi there, thank you for taking the time to share your feedback with us - we appreciate it. I am sorry to hear that you have been experiencing issues with the stock adjustments and stock takes with larger volumes of SKU's - this should not be the case. I will be reaching out to you via email to see if there is any assistance I may be able to offer that will get Stocky back to playing a valuable role in your business. Thank you - Beckha.