Stocky

I was very surprised to find I had been billed by this App with no use (not been used or even gone billing page) or authorization being granted to add to billing

I will remove this negative rating once a refund has been processed to be for $59, and assured there will be no further deductions.

if not will continue to review on all social platforms until refund has been granted

Guys careful, they debit large amount of $59 with no authorization or use of there app

I have logged query with shopify to report and also your support channel

I see they have been billing me since September (7 x $59) and I had no idea as I have not authorized this App

From my end I expect a refund for all premiums (failing which I need to know which authority bodies, legal rights and consumer councils I need to approach to get this refund) I will also ensure I go review and warn all about them on their social pages and reviews pages) This I do feel is large amount of money for service that is not being used (ever, not trail of use) and no auth given

Zero customer support, app has been down for 4 days no explanation, unbelievable that they can get away with this.

Useless at the moment as it doesn't even open within the Shopify POS app, have to open in Safari and in there barcode scanning doesn't work.

This app is frequently not working, slow and buggy which means I can't get my job done. I've had trouble with it for three days in a row. I'm writing this review because it's currently giving me a 504 error and I have nothing better to do.

I am fighting to get Stocky to work with the DYMO required label printer. Is Stocky REALLY the only app that helps you receive products and prints labels?

This is what I was told recently-
" I was checking here and the newer models of DYMO Label Writer printers such as the 550 and 5XL do not work with the older DYMO Label Software. They only work with DYMO Connect for Mac, which is not compatible with Stocky as the web service was removed from the software. Note that this is a limitation from DYMO and not a decision Shopify has made."

In response to shopifys reasonse below. Your technical support is the one who informed me that the Dymo printer required to use the stocky app is not compatible. Stocky all will not recognize the label attributes from the new dymo software.

Stocky is a waste of time. Too much in and out of app when new products are continuously added. If I only carried nuts and bolts it would be a different story. My store is very seasonal and new products are arriving every day. I very seldom reorder the same thing twice as many times my vendors are sold out.

Stocky wouldn't sync with Shopify beyond the product quantity. A product I deleted in Shopify would stay in Stocky, etc. If I changed a SKU or barcode, Stocky wouldn't update it. My store has a lot of products - maybe that was the reason? But the support reps were mostly useless. Most of them would just search the documentation and read it to me, which was not helpful. They had no actual knowledge of the app. More than one of them told me "to contact the developers of the app" - completely unaware that Shopify owned it!

I have been really trying with this app only to find that both my purchase order and stocktake aren't syncing properly and lots of embarrassing out of stock are showing on my website , but they are in stock and we know we have put them thru a purchase order. we even trying doing a stocktake to fix. I put a report in via my pos and have also contacted support but ready to abandon it!

Tried to install it twice, both the time sync took more than 4 hours and even after that not all data was synced. The app is not showing all variants and demand forecast is all over the place.

We are about to uninstall this app. Do not use it if you are running a professional shop. We exported our master inventory from our main shop and uploaded it to our second shop. We manually cross checked all inventory to make sure it matched when we installed this app. All products were set to "do not sell when out of stock." Unfortunately the app completely messed up the count between our two shops and allowed overselling of products. Tech support has tried to blame us without acknowledging the bug in the app or trying to resolve the issue. Save yourself the pain we are dealing with. Do not use this app.