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has damaged my store badly and caused me to lose several sales because of the lags and damaging of the app
Dear Laquita,
Really sorry to hear that you faced these issues on your store. We reached out to help you with the issue. Unfortunately no one responded from your end.
Our team is on 24 x 7 support - so in case you reach us on support - rest assured we will solve this asap!
Do note - none of our other merchants have reported or are facing any such issue.
I would love to help you solve this - only if you could share your phone number or email address to reach you on!
Note : Issues like the one you have faced are due to slow 3rd party app scripts and custom theme edits. These interfere with the loading of ModeMagic and gives the perception that the badges are slow and slowing down your store.
I am here to help - it would really mean a lot if you could give us the chance to do better and right by you.
I do not understand. I had paid for for 200 products. The application allowed you to create your badges. Now to create badges you have to go pro. So pay $ 59 per month. I understand that the creators want to make money but the old clients paid for nothing. OLD REVIEW: I used another app before for my products label but it was difficult to use it and it was not perfect. But this one is very easy to use. You have access to a lot of labels even in different languages. It's perfect.
So nice to hear you mention that the app is simple and easy to use. 💐Let us know if you have any custom stickers in mind, we would love to have it designed for you. Thanks for such a thoughtful review.
Very bad, lag, can't change, can't delete !!! Load about 2 hours but can done ???? HATE THIS APPPPPP
Hi team Zee Store VN, really sorry for your experience. I understand that you faced lag & slow loading time while using the app this week. Update on it - we’ve found & fixed the glitch, all thanks to your timely response. I assure you that using ModeMagic will continue to be smooth now.
We’re a small team working hard to add value to our users’ stores. Your support and feedback helps us serve you and other users like you better. Thank you for your timely feedback and I request you to give it another chance.
If you need help setting it up, please email me personally: sanjeet@getmodemagic.com.
This app has caused SOOO many issues with my store. I have spent hours trying to fix the mess this app has caused and I still haven't gotten it back to normal yet. I won't recommend this app to my worst enemy. Do not add this app unless you have hours to spend fixing the mess it causes
Hi Tonya & team,
Truly sorry about what happened today, my team & I could have done so much better by listening to you and fixing the problem - than giving standard, cold responses.
Your store's success is very important to me and I hope you'll give me another chance to troubleshoot, sort out the problem, and help you run your store without worry and stress.
Please accept my sincere apology once again, and I hope we can reach you to sort out the issues asap.
Tonnes of sorry and hugs,
Kay & team.
What an absolute nightmare. Please do not install this--it's not currently working. App added badges to my products, and then when I used their "remove all badges" button, it duplicated my product photos (one photo without the badge, one photo with the badge) on a single listing. I now have the absolute joy of going through and manually removing all the duplicate product photos from over 200+ SKUs...
Hi Sydney,
First of all, apologies that you faced this issue. This usually happens if you have an image enhancer app installed on your store. If you ping us on chat support, I or my team would help you remove the badges and the dupes in an automated way so that you don't have to do it all manually.
I will be reaching out over email and phone as well. Once again apologize for the trouble you have faced. We are here to help you out with everything.
Does not work. Requires you to purchase credits and even you use them, the badges do not show up on your items. Customer service can not spell and will not help.
Hey there, I know today was a bad day for you and as a result for us too. As I spoke to you, this special case happened cause of the image size and # image constraints that Shopify restricts us apps to - add to that heavy BFCM season, and unfortunately your images could not get updated with the stickers before the system timed out.
We are working on fixing this with a workaround in the next 1 hour and will not happen for any other stores. In meantime, we have refunded the full amount and also shared a free credit pack. Wish you would give us another shot.
-From a very sad team & Kay.
Very bad app - you can't edit your badge shape and text. And the interface in the app is not user friendly at all.
Leene, really sorry to hear that you had a difficult time using the app. We don’t support badge edits, but you can very easily create a new badge.
Happy to walk it over a video call, in case you face any issues.
I’m here any time you need any help, just shoot me a message or give me a call. I’m Stu and I take helping everyone very seriously.
Waiting to hear back from you, have emailed you. Happy to get you whatever badge you need, asap.
-Stu
Seemed like a simple & good idea, but I wish I'd read all of the reviews before I installed it. Didn't work. Didn't add badges to any products, found no way in dashboard to reach out for support other than a video, which did not address the issue I was having. May have worked great for others, but for me it was a fail.
Hey Mandy! Our chat support is under the Help Icon - right opposite to the video. We are available 24/7 on that, as well as on support@getmodemagic.com.
Jake from our team tried calling you, and we're also on standby on video call (do check your email). Please do give us a shot at solving the issue you were facing.
-Tanay
Head of Customer Success