ProMap ‑ Store Locator , 587 recensioni
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Great app for all of our 2500 store locations, and great support during the process! Very user friend and easy to follow. Thanks!
Fantastic store locator app and awesome customer service from Peter and team. You can see it in action here: https://www.rockymountainsoap.com/pages/store-locator
Thanks,
Mike
Really Awesome Locations plug in. Unbelievably good customer service for a free service. The developers made several customisations instantly without any hassle. Looks great on my homepage. Thanks Guys!!!
Great customer support helping me fix small minor issues. Regarding the app it works as promised. Overall I'm happy with it.
Thanks,
Excellent and easy to use and install
This application is awesome, thank you so much!
Very well support when we had issue with Map API. Quick reply and good communication to follow up. Thank you!
tenx asd
Excellent support. Very prompt and quick to resolve any issues. Was able to fix an issue within just a few days of reaching out!
We have been using this app for 6 years and it has been doing what it is supposed to do. However, on 9/28 around 2:30ish PST, our site became unusable, it was taking 2 minutes for the site to load. I spent an hour debugging before contacting Shopify support. Here is the salient portion of Shopify support conversation : "The store loading time has slowed down very significantly in the last 24 hours and checking through the events on this store, the only changes I could locate were 5 different changes from the Pro map store locator app to the theme. " I called Shopify again 9/29, they confirmed that it was a script in this app that caused the problem and that the offending code was removed. Support from Amai (owner of the app) denied that anything was wrong and did not come forward with any insight or explanation.
FINAL UPDATE: We had sent all the screenshots and evidence that our code is not causing the issue and Shopify even clarified that they did not identify our app as the offending party.
UPDATE 4 October 2022: Shopify had replied us and stated to following:
"I only have access to the changelog on this store which does not identify specific code. I reported that I saw this app in the store's changelog which documented 5 changes to this store's theme on September 28th. I do not have access to the specific changes that were made. "
I believe there is a misunderstanding on this issue as Shopify did not identify nor point out any offending codes that were caused by the app. We would like to emphasize again that we had done thorough testing on your store and there was no speed difference even after a clean removal of the codes from your store. Do let us know if you have any further information so we can assist you.
Original Reply:
Thank you for your feedback. We had made several attempts to contact Shopify since 30 September 2022 to request for more information regarding their investigation. As of today, they had yet to provide us with any evidence which code is deemed to be the "offending code" apart from "the issue is resolved".
We had done several tests to ensure our code is not causing any issues with the speed of your store. One of the test involve removing the codes entirely from the themes and the performance reflected is the same.
We will update you further once Shopify provided us with more information. Thank you.