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The setup and setting options are very extensive and include everything we need. We had a technical problem after we had installed the plugin and used it for a few days, the technical support contacted us within a few hours and was able to solve the problem with us via chat.
Great app with great support. Emailed with technical issue which was resolved within a few hours (Excellent service)
Slow app, with many bugs. They have to add delivery range option, intead of putting 1 by1. Some time app takes more than5 minute, just to load.
Hi,
Sorry if you encountered any issues. You could have emailed us and definitely we would have found a solution to the issue you were having.
We pride ourselves in providing top notch support and fix any issues if they arise as fast as possible. Our app is being used by thousands of stores without any problems. We are processing millions of orders per month and all the features are listed in the app's description.
If you require any specific option, please let us know and we would be more than happy to include it in future version releases.
We have had this app for many years but to my own fault despite it not having the ability to give us exactly what we needed it to, we just put up with it as we only needed it for Christmas time.
With the business developing, we needed it ongoing throughout the year and I was dreading having to get a developer to create a website for us to include everything we needed.
A friend suggested I contact the developer to see if we could get what we already have to work for us before taking this step.
This was the best advice ever. I was so stressed, however from the very first reply from Constantin, we were able to discuss everything we needed and solutions were created for almost every problem we encountered.
Now we have a customised website that suits our every need.
The customer service was prompt and efficient.
I will not hesitate to contact them again and look forward to the ease of website from now on.
Thanks Constantin!
Completely flawed. You have to add your locations manually inside the app. It does not pull your locations from Shopify, therefore your inventory is not connected to a location and it will allow you to sell out of stock products. I honestly don't know how others think this app is 5 stars. There are other pickup apps for cheaper that tie stock to the location and will not allow checkout if items are out of stock. If they added this function, I'd say the app was perfect but for now, it's practically useless.
Thanks for your feedback. All our features are displayed in the marketplace listing. Currently inventory management is on our to do list, and it will be implemented in the future app releases. You can always email us and we'll provide you all the information needed in case something is unclear.
We pride ourselves in providing a flexible and top quality app that can be used in different type of stores.
In case you have any other suggestions on how we can make the app suitable for your needs, let us know, we'd be happy to implement them.
Great app for managing orders and a user-friendly way for our customers to communicate pickup times. Support is also quick and helpful.
Amazing app, does everything you need. Only collection app I’ve found that ticks all boxes. Couldn’t recommend enough, the app developers are incredibly helpful also!
Easy to use app and always very quick with support if ever have any issues. Have used this app for 4 years now and problems I create are always fixed very quickly
Tech support was really helpful and fast!
Tech support with changing our store pickup schedule was so fast and thorough it was honestly alarming! I barely hit the "send" button and Constantin had written back stating the change had been made. Very pleased and grateful for the quick, easy, and courteous help.