Esittelykuvagalleria
Stylo enhances your Zendesk ticket responses with the power of AI.
A large percentage of Zendesk tickets are “What’s my order status?”. Stylo AI integrates Zendesk Support with Shopify data to understand and answer these questions for you, freeing up your team to work on more complex tickets. Stylo uses artificial intelligence to detect order questions, find the order status and location, and generate a response to send to the customer. Agents can use Stylo to generate messages for them - or you can set it to automatically reply to customers instantly.
- Automatically solve Zendesk tickets with the power of AI
- Automatic translation from and to any language
- Works with all Shopify plans, no add-ons required
- Can answer any question found in your Zendesk Help Center
- Brand, tone, and language settings ensure consistent messaging
Kielet
Englanti
Tätä sovellusta ei ole käännetty kielelle Suomi
Toimii seuraavan kanssa:
ZendeskLuokat
Arvostelut (14)
Was surprised to see that it can answer a very wide range of questions, not just shopify details.
Was surprised to see that it can answer a very wide range of questions.
Half of our tickets are order status and location tracking questions so this piqued my interest. it does exactly what it says it does, within reason. 9 times out of 10 it recognizes when someone is asking about an order and automatically generates an answer on the ticket - all we need to do is click paste and send it. Typically we'd spend 45 minutes clearing the queue of these tickets each morning and it's been whittled down to a small handful. It really has been like magic - many hours of weekly repetitive work just disappeared over night.
About 40% of the tickets I work on every day are quite repetitive and could easily be solved by our customers if they would take a little bit of time to look at our KB. Stylo basically solves all of those tickets for me without having to train customers to find information on their own. It gives the customer what they want (to interact with a person and get an answer from us) without interrupting the time I need to work on tickets that are actual problems. Instead of tracking down orders I'm helping to fix bugs and spending more time with tickets that actually need my attention. The responses that Stylo makes are so good that our customers think it's us responding, which helps to boost my performance metrics. It has limitations (sometimes it gets confused when the customer is talking about specific things we have no documentation on) but overall it's definitely been a huge help for my productivity and performance metrics.
Stylo has been amazing for helping us write responses back to our customers without having to look up order/product info in Shopify.
With good super easy setup and team has been great to work with.
Tuki
Stylo voi vastata kaikkiin sovellusta Stylo: AI in Zendesk koskeviin kysymyksiin.
Kehittäjä
Chelsea, MI, US
Resurssit
Tämä kehittäjä ei tarjoa suoraa tukea kielellä Suomi.
Lanseerattu
14. helmikuu 2024
Tietojen käyttöoikeus
Tämän sovellus tarvitsee seuraavien tietojen käyttöoikeuden, jotta se voi toimia kaupassasi. Katso kehittäjän tietosuojakäytäntö.
Tarkastele henkilötietoja:
Asiakkaat, kaupan omistaja
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Asiakkaat
Nimi, sähköpostiosoite, puhelinnumero, fyysinen osoite, maantieteellinen sijainti, IP-osoite, selain ja käyttöjärjestelmä
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Kaupan omistaja
Nimi, sähköpostiosoite, puhelinnumero, fyysinen osoite
Tarkastele kaupan tietoja:
Asiakkaat, tuotteet, tilaukset, alennukset, Verkkokauppa
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Tarkastele asiakkaita
Asiakastiedot
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Tarkastele tuotteita
Varasto, tuotteet, tuoteluettelot, or kokoelmat
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Tarkastele tilauksia
Kaikki tilaustiedot viimeisten 60 päivän ajalta, tilausten jakelut, toimitustiedot, palautukset, or tilauksen muokkaukset
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Näytä ja synkronoi alennukset
Alennuskoodit ja ‑kampanjat
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Tarkastele omaa verkkokauppaa
Kassavaihesivu
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