Stylo: AI in Zendesk

Stylo: AI in Zendesk

Preços
Preço: grátis
Classificação
4,7 (12)
Programador
Stylo

Stylo enhances your Zendesk ticket responses with the power of AI.

A large percentage of Zendesk tickets are “What’s my order status?”. Stylo AI integrates Zendesk Support with Shopify data to understand and answer these questions for you, freeing up your team to work on more complex tickets. Stylo uses artificial intelligence to detect order questions, find the order status and location, and generate a response to send to the customer. Agents can use Stylo to generate messages for them - or you can set it to automatically reply to customers instantly.

A large percentage of Zendesk tickets are “What’s my order status?”. Stylo AI integrates Zendesk Support with Shopify data to understand and answer these questions for you, freeing up your team to work on more complex tickets. Stylo uses artificial intelligence to detect order questions, find the order status and location, and generate a response to send to the customer. Agents can use Stylo to generate messages for them - or you can set it to automatically reply to customers instantly. mais
  • Automatically solve Zendesk tickets with the power of AI
  • Automatic translation from and to any language
  • Works with all Shopify plans, no add-ons required
  • Can answer any question found in your Zendesk Help Center
  • Brand, tone, and language settings ensure consistent messaging

Lançada

14 de fevereiro de 2024

Idiomas

inglês

Esta aplicação não está traduzida em português (Portugal)

Funciona com

Zendesk

Avaliações (12)

Avaliação geral
4,7
Pontuação por nível de classificação
  • 92% das classificações são de 5 estrelas
  • 0% das classificações são de 4 estrelas
  • 0% das classificações são de 3 estrelas
  • 0% das classificações são de 2 estrelas
  • 8% das classificações são de 1 estrelas
13 de março de 2024

About 40% of the tickets I work on every day are quite repetitive and could easily be solved by our customers if they would take a little bit of time to look at our KB. Stylo basically solves all of those tickets for me without having to train customers to find information on their own. It gives the customer what they want (to interact with a person and get an answer from us) without interrupting the time I need to work on tickets that are actual problems. Instead of tracking down orders I'm helping to fix bugs and spending more time with tickets that actually need my attention. The responses that Stylo makes are so good that our customers think it's us responding, which helps to boost my performance metrics. It has limitations (sometimes it gets confused when the customer is talking about specific things we have no documentation on) but overall it's definitely been a huge help for my productivity and performance metrics.

ElectroNook
França
About 2 months usando a aplicação
8 de março de 2024

Stylo has worked really well for my team. It's not perfect but it's much better than anything else we tried, including Zendesk AI. I've seen substantial improvements in the product every week and the responses have gotten better and better as we've used it more, so I'm eager to see where they take it this year.

Trendy Style Maven
Estados Unidos
2 months usando a aplicação
13 de março de 2024

A friend of mine that manages the customer experience team at a large travel company recommended I take a look at Stylo at the end of last year and I'm so happy she did! We've seen such promising results already that it changed our overall hiring plan for 2024 and has allowed me to apply more resources to keeping my current team happy. This saves us a lot of time without sacrificing the customer experience.. can't wait to see what it can do with the "automatic solve" feature they've been talking about.

Tour du Temps
França
27 days usando a aplicação
10 de março de 2024

Stylo is amazing! We have a global support team and the language translation has been HUGE for us because it has a more natural tone than any other language translation tool we've used. We started using it just for translation but have started to use it to actually write the whole answer more and more. It's a great company that's always been super responsive to questions and product feedback and it's so much less expensive than anything else we looked at. Keep up the great work guys

TGCompany
Alemanha
About 1 month usando a aplicação
6 de março de 2024

This is such an awesome app! We used Stylo for a long time in Zendesk to track customer sentiment and no-survey CSAT (they call it predictive CSAT) and it was always super accurate. Now it's smart enough that it's writing answers to tickets for us and it's a huge time saver. Highly recommend anyone using Zendesk to take a look at this

WELL BODY STORE
Canadá
About 2 months usando a aplicação

Assistência

Stylo pode responder a qualquer pergunta que tenha sobre Stylo: AI in Zendesk.

Programador

Stylo

Boulder, CO, US

Recursos

Este programador não oferece assistência direta em Português (portugal).

Acesso aos dados

Esta aplicação necessita de acesso aos seguintes dados para funcionar na sua loja. Saiba porquê na política de privacidade do programador.

Ver dados pessoais:

Clientes, proprietário da loja

  • Clientes

    Nome, endereço de e-mail, número de telefone, endereço físico, geolocalização, Endereço IP, navegador e sistema operacional

  • Proprietário da loja

    Nome, endereço de e-mail, número de telefone, endereço físico

Ver dados da loja:

Clientes, produtos, encomendas, descontos, Loja online

  • Ver clientes

    Dados do cliente

  • Ver produtos

    Inventário, produtos, listagens de produtos, or coleções

  • Ver encomendas

    Todos os detalhes de encomendas nos últimos 60 dias, processamentos de encomendas, informação de envio, devoluções, or edições de encomendas

  • Ver e sincronizar descontos

    Códigos de desconto e promoções

  • Ver a sua loja online

    Página de finalização da compra

Mais aplicações como esta

4,7 de 5 estrelas 1878 total de avaliações Plano gratuito disponível
Customer service with Live Chat, Chat bot, Helpdesk, Messenger
4,3 de 5 estrelas 699 total de avaliações Avaliação gratuita disponível
Support made simple and scalable.
5,0 de 5 estrelas 251 total de avaliações Plano gratuito disponível
Live chat app. Live chat helpdesk inbox for customer support