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Stylo enhances your Zendesk ticket responses with the power of AI.
A large percentage of Zendesk tickets are “What’s my order status?”. Stylo AI integrates Zendesk Support with Shopify data to understand and answer these questions for you, freeing up your team to work on more complex tickets. Stylo uses artificial intelligence to detect order questions, find the order status and location, and generate a response to send to the customer. Agents can use Stylo to generate messages for them - or you can set it to automatically reply to customers instantly.
- Automatically solve Zendesk tickets with the power of AI
- Automatic translation from and to any language
- Works with all Shopify plans, no add-ons required
- Can answer any question found in your Zendesk Help Center
- Brand, tone, and language settings ensure consistent messaging
Innehåller oöversatt text
Språk
engelska
Denna app finns inte översatt till svenska
Fungerar med
ZendeskKategorier
Recensioner (12)
About 40% of the tickets I work on every day are quite repetitive and could easily be solved by our customers if they would take a little bit of time to look at our KB. Stylo basically solves all of those tickets for me without having to train customers to find information on their own. It gives the customer what they want (to interact with a person and get an answer from us) without interrupting the time I need to work on tickets that are actual problems. Instead of tracking down orders I'm helping to fix bugs and spending more time with tickets that actually need my attention. The responses that Stylo makes are so good that our customers think it's us responding, which helps to boost my performance metrics. It has limitations (sometimes it gets confused when the customer is talking about specific things we have no documentation on) but overall it's definitely been a huge help for my productivity and performance metrics.
A friend of mine that manages the customer experience team at a large travel company recommended I take a look at Stylo at the end of last year and I'm so happy she did! We've seen such promising results already that it changed our overall hiring plan for 2024 and has allowed me to apply more resources to keeping my current team happy. This saves us a lot of time without sacrificing the customer experience.. can't wait to see what it can do with the "automatic solve" feature they've been talking about.
It's like having chatGPT built into your Zendesk tickets. Saves us a ton of time and it has definitely improved our writing. Was surprised to see that it can answer a very wide range of questions, not just shopify details.
Stylo is amazing! We have a global support team and the language translation has been HUGE for us because it has a more natural tone than any other language translation tool we've used. We started using it just for translation but have started to use it to actually write the whole answer more and more. It's a great company that's always been super responsive to questions and product feedback and it's so much less expensive than anything else we looked at. Keep up the great work guys
Stylo has been amazing for helping us write responses back to our customers without having to look up order/product info in Shopify.
With good super easy setup and team has been great to work with.
Support
Stylo kan svara på eventuella frågor du har om Stylo: AI in Zendesk.
Utvecklare
Boulder, CO, US
Resurser
Den här utvecklaren erbjuder inte direkt support på Svenska.
Lansering
14 februari 2024
Dataåtkomst
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