Subi Subscriptions App

Subi Subscriptions App

レビュー (809)

総合評価
4.9
評価レベルごとの件数
  • 評価の94%は5つ星です
  • 評価の4%は4つ星です
  • 評価の1%は3つ星です
  • 評価の1%は2つ星です
  • 評価の1%は1つ星です
2025年1月10日

This app has the absolute worst customer service. I’ve been trying to set up a subscription product to show a yearly option instead of monthly. One of their support members helped me get it working temporarily, but after I edited the price, the app broke again. I reached out to their customer chat support, and no matter what time of day or evening it is, the wait times are always ridiculously long. The app claims they'll email you if you're unavailable, but they never follow through.

Here’s the thing: we use multiple apps, and while this one may have flashy promos and nice visuals, if the app doesn’t work and support is nonexistent despite charging premium prices, what’s the point? On top of that, I’m still setting up the subscription feature and building the store, and when chat support finally helps, they end by aggressively pushing for a 5-star review. Let’s be real—most of the glowing reviews here are probably from people who hadn’t even fully finalized their setup. Apps should be reviewed after extended use, not rushed with pressure to leave a rating. Why? Because they don’t want you to see how the app falls apart in the long run.

And another thing—if a feature is still in BETA, don’t publish it. Customers are not your QA testers. Hire your own testers and release the feature only when it’s truly finished. After leaving this review, I’m uninstalling the app and switching to a more established competitor that’s been handling subscriptions for a while. Even if it costs more, at least I know their customer service is reliable.

Academy Ecommerce
アメリカ合衆国
アプリの使用期間:16日
2024年9月25日

Account restricted within minutes of setting up - our LGBTQ Adult store violates their terms of business.

Prowler
イギリス
アプリの使用期間:約1時間
2024年4月30日

FRAUDULENT AND FALSE CHARGES. DO NOT INSTALL. TERRIBLE TRANSITION FROM RECHARGE THAT CAUSED TONS OF CHARGEBACKS AND WRONG SUBSCRIPTIONS BEING CREATED. THEY SENT A FALSE EMAIL TO MANY OLD CANCELLED SUBSCRIBERS AND THEN CHARGED ME HUNDREDS OF DOLLARS FRAUDULENTLY

NEXTGEN COFFEE
カナダ
アプリの使用期間:約1ヶ月
2024年2月22日

If you are switching over from Subbly, or need help with migrating your customers, please don't waste your time on this app. I am so sorry, the service is run by bots & its actually really sad that this is my first bad review I have ever left. I hope it helps another business owner make a better choice... go with another app.

Happy Child Box
カナダ
アプリの使用期間:8日
Subi (formerly Subify)が返信しました 2024年3月3日

We sincerely appreciate you bringing this to our attention and would welcome the opportunity to discuss this further with you to understand how we can improve the factors that have caused your not so positive experience. Our goal is to support business owners like yourself effectively, and we're committed to making the necessary changes to do so.
So thanks again for actually taking the time to share this!

2022年12月3日

There was no live chat or customer service available this weekend. It's not as simple as the video said. Unable to select products and create subscription box

Lace it up Fashion
アメリカ合衆国
アプリの使用期間:8分
2024年10月17日

Baazzar mall
イラク
アプリの使用期間:4ヶ月