Subi: Subscriptions & Loyalty

Subi is a great tool within Shopify to support recurring payments, offering various payment plans - to your business needs. Our business MOTO LNKS a (motorcycle rental company), uses "Payment Links" heavily to initiate subscriptions with our customers once they have undergone their booking and KYC. There was an issue identified within this feature, whereby Pearl from customer support was quick to respond and resolve. Therefore, if you are on Shopify and want to take subscription style payments. I would 100% recommend Subi.

Only downside, which I only found out later, apart from paying monthly to use Subi, Subi also takes an additional clip of each initiated transaction. Now, that added with Shopifys cost and Shopify Payments transaction cost plus, the Subi monthly cost - can add to big dent to your bottom line...

So far, so good! I'm new to using Subi, but have had nothing but good experiences - in the setting up of subscriptions, adding to my store, and customer service is on point! Thank you to Nilou for helping me get some features set up and organized. I really appreciate your help!

This is a feature rich app!

Subi has been a great app for a beginner like myself looking to have a sticker subscription service on my shop! One thing I just wished the free / basic plan had was the ability to create a free shipping rule for recurring billing, which I thought I could just adjust in the Shopify shipping settings portion. Turns out you can't do that, and I was tearing my hair for the past 2-3 weeks doing by myself because my customers kept getting billed for shipping too! I ended up turning to Subi's customer service for help. It wasn't long before I connected with someone (thanks Harry!) who explained how the plans worked and a potential workaround for that. As someone just starting on subscriptions / memberships (and I'm even close to hitting the limit of the free plan), I'm nervous about paying for the Growth tier, but may contemplate upgrading so I could take advantage of the shipping solution but also the widget customization.

Fantastic customer support. Ive just got back from holiday with 1million ideas on how to improve my subscription rates and accidentally changed the code on my shopify website, to the point I broke it and the app wasnt working, its Sunday morning and I didnt really expect a reply. Mason helped me fix my store and got back in a matter of minutes. A* customer service and a very happy customer. I will carry on expanding with this company.

Needed help on changing the widget default color theme as it was over-riding the template theme. Reached out to their contact team through chat and Stella was quick to respond and fix the issue right away in under 10 minutes. That is a very quick, good and considerate customer service and I am very happy using Subi app in my Shopify store.

MILES HELPED ME A. LOT!!!! Thanks for the guidance, this app increased my revenue by 60%

Highly flexible subscription app, easily integrated onto Shopify. Also we received rapid and effective support from Stella over a query.

Es gab einige Problem was die Sprachen-Einstellungen betraf. Das hat der Support dann aber gelöst und auch die Anpassungen am Theme durch Miles waren schnell erledigt.

One of the best companies and customer service I've ever had, hands down.

Grace and Pearl are stellar, live chat support, instant solutions to anyting you need.

Now, the Subi app is probably one of the best I tested - fully integrated into the Shopify Admin dashboard, and fully compatible with the new Shopify user accounts (users can manage their subscriptions right from Shopify user account page, NOT a separate page hosted elsewhere).

Best modern design options too, doesn't feel outdated like most others and the design customisations are easy and intuitive. Best UI/UX I've seen.

I'd say definitely far superior to the likes of ReCharge who many think are the biggest. Just try Subi, then we speak. Subi is how any app on the Shopify store should be developed.

Rick and Harry have been very responsive to all support needs! If you're shopping around for a good subscription/membership app this one is the way to go!

After trying three others this ended up being the best one feature-wise. You can tell when there is a team behind an app that continues working to make it better and listen to your input.

I expect Subi to be around a long time and continue becoming better! They have my vote of confidence and deserve a chance to earn yours as well!

Edit*

I've had issues I've ran into with bundles. Nothing related to their app, just logic based issues. Stella from Subi was able to help me out with styling it differently which helped with the majority of my problem! This team rocks and I stand by saying you should give them a chance!