Subliminator , 125件のレビュー
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subliminator is awesome pr]int and demand company. easy to navigate and if you have premade templates to fit the subliminator download in app give your designer or do it your self... this is going to be a succes.. the also have express delivery for a little amount quality in service the answers questiens and the fast reply and friendly.
service 5/5. profit5/5 shipping 5/5.
Update: After using Subliminator for a few months I'd like to add three stars to my review. It's true their service is unusable for an unacceptable portion of the year but they have been fulfilling my orders and my customers have enjoyed their products. They also offer the best all-over tee mockups in the game. I wish fulfillment was faster but at least they can offer an all-over tee for $20 with shipping included, which is incredible. If the developers are interested in feedback I'd request that you add model mockups to the pullover hoodie like you did for the tees. There's no doubt in my mind that would improve conversions as what they have right now is just average. I apologize for leaving you such a scathing review before, and I'm trying to make it right now.
Thank you for your review. As we completely understand that shutting down during Chinese New Year hurts you as a seller as much as it does us, the time that we actually were closed was not for 6 weeks as you say. We closed our factory for exactly 2 weeks, which was from February 1st until February 14th 2019. And we pretty much shipped out our backlog of orders that were placed during that period within the first week. As always if you have any other questions don't hesitate to contact us.
REVIEW(A productive criticism):
I heard about Subliminator on YouTube, the reviews were good, and since I'm implementing All over Print into my store, I wanted to try it.
I currently use Printful, with 10 to 20 orders a day, switching to another provider needs to be well thought.
✅5/5 QUALITY OF PRODUCT: I have nothing to say about the quality, the shirt is PERFECT, looks as good as the pricier Printful all over shirt.
✅ 5/5 CUSTOMER SERVICE: The owner is present and accessible through Facebook what the heck you can't get better service
✅ 5/5 PACKAGING: not a single chinese word! Packaged professionally, arrived in perfect condition, no complaints.
✅ 4/5 PLATFORM: It's user friendly, not as good as Printful, but I can live with it since it's not something that would impact the customer experience.
❌ 1/5 FULFILLMENT: It took the full 7 days mentioned in the website to fulfill, it even took around 24h for the order to be submitted and the transaction to pass.
Compared to Printful that submits the order right away, and fulfills my shirts sometimes even the same day.
❌ 3/5 SHIPPING: I don't have much to say about shipping, I'd like it to be faster, but I understand that's not something you have much control on.
I ordered the shirt(as a customer through my store) on June 19th, I received it on July 9th.
Which means it'd take my customer 20 days to actually get their item.
Conclusion: The company has a lot of potential, it could easily become one of the top providers. The product itself is amazing, but shipping and fulfillment time doesn't justify the price.
Will I use Subliminator? With 7 full days to fulfill? No.
If that gets fixed, and my customers get their orders faster? DEFINITELY!
I hope my review helps both the company and its clients.
I will bump it up to 5 stars as soon as fulfillment improves
Thank you for the thorough review.
Giving us a 1/5 for fulfillment is not really fair, since we clearly state our production time to be 4-7 days. Which in this case was 7 days, so that should not have come as a surprise. Although our average sits well around 4-5 days for production.
In the mean time we've also added FedEx shipping as an option to upgrade your orders. On average we're seeing about 9-12 days from order to delivery when this upgrade is used. Give it a try and we'd love to hear what you think of it now.
So I've been using this POD for about 3 years now. They are my go to. For every 10 issues I have with the other big PODs I maybe get one with subliminator. Unlike those others subliminators customer service is always very responsive and quick to fix real issues. The product quality is always top notch and feels very premium. My only complaint is that they don't come out with more items as fast as I'd like but that also has to do with the deep research and development of every product they make. Nothing you create is generic in fit and feel. If every other POD dropped off the market I'd be totally fine running any store with only subliminator products. Also, I'd like to add their Facebook page is always active and the owner constantly answers questions you may have as well as creates videos to show the newest upcoming products and what they are working on. I recommend this one shop above all others to any store
Mybishbashbosh.com
I love everything about this App, if you have a POD store this is the app for you. The response to queries is second to none and they have a sense of humour which I love. Be sure to join the facebook group https://www.facebook.com/search/top/?q=subliminator%20hub
Update - This year Subliminator has been outstanding. Q4 is always challenging but Subliminator have knocked it out of the park with adding FedEx express shipping. But more than that the support staff have been superb. The products are the best I have seen. I would give them 10 stars.
Used Subliminator for some items in our clothing brand lineup over a year ago…customer service was pretty much non existent then. Decided to give them another try but hadn’t uploaded ANY of their products on our website. They literally just attempted two charges of $276.00 within the last few minutes…but my bank caught it.
Hey there,
We're really sorry to hear about the trouble you've had. We can totally see why this could have been frustrating. You know, our support team's always ready to lend a hand - we've got a 24/7 live chat to make sure someone's available whenever you need help.
You've got a point, though, when it comes to the automatic charges. That's on us. When subscriptions aren't cancelled, they remain active and this can lead to unexpected charges - we totally get how that can catch you off guard. We've heard this feedback loud and clear and have recently made updates to our system to prevent such things from happening in the future.
We've rolled out this change and we're hopeful it will make your experience smoother and more comfortable. Even with this bump in the road, we'd be thrilled to continue working with you at Subliminator. We believe we can make it work and look forward to providing a better service for your clothing brand.
Great app and great fast support! They are continuously adding tutorials and free designs which is very helpful.
Amazing customer service. Excellent products! My favorite supplier. Highly recommended! 5 stars! You can't go wrong with Subliminator.
This was my first season with subliminator, I must say I am very impressed.
Yesterday a customer noticed that he didn’t receive two items, I contacted Hicham & today the 2nd one is shipped with Fedex and my customer will receive it tomorrow! That’s fast. Not only do they give free designs, they have good support system. Thank you everyone at subliminator for great products & customer support.
You cannot get this fast service anywhere else where it’s coming from China. I can’t wait for Q1.
My company has built nearly our entire brand off print-on-demand, so I'm very well experienced with the most popular (and not so popular) options. When it comes to all-over-print apparel, Subliminator has them all beat HANDS DOWN. I've tried Printful, Kin Custom, MWW On-Demand, LA Sublimination, the list goes on. When it comes to price, product quality, fulfillment time, and product offerings, Subliminator stands out from the pack. Now it's not perfect; they still have a long ways to go when it comes to product creation and their dashboard. The dashboard is painfully slow, and it can be tedious to create multiple products at once. But the owner is VERY communicative in the private Facebook group and always responds to feedback, both positive and negative. Support is quick to respond to issues, although sometimes there can be some back and forth to get a resolution. Despite these pain points, Subliminator still has the best options when it comes to AOP clothing. We use them for all our AOP apparel and have no intentions of changing that anytime soon. Highly recommend this app if you are searching for a POD supplier who is consistent, reliable, and offers a wide range of product options.