Subliminator , 125 recensies
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I am new to Shopify but am using this app and have experienced moderate success very quickly. Amazingly simple to use if you want to create your own Print On Demand store. Support is good via FB group and shipping is included in the price. I have negative feedback from customers up to now. Keep up the good work!!
This is very disappointing i love the app and all the products they have, they have the best mock up generator. but the shipping is so slow i don't think its worth it. i place an order on the 19 of Nov and up to today its December 17 i still haven't received it. i just check the tracking number and it said that i wont get it until the 21st of December hopefully. I was excited for my customers to buy this products from my store but after 7 orders i just stopped putting out ads about the products from here. my customers are not happy and that is something that i don't want as a store owner since i'm trying to grow a business here. I will just wait until my orders are being delivered and i will uninstall this apps. Until this issue is fixed
Hi there,
Sorry to hear about your experience. I've had a quick look at your orders, and your first order took indeed much longer to get delivered than usual. On average from order to delivery outside of the peak season expect a turn-around time of 2 weeks. However the speed of delivery during November and December slows down a bit, and varies a lot per location. No excuse, but the harsh reality of everybody ordering for the holidays and shipping companies running at full capacity.
I do see that the other orders are moving much faster than your own order, so these should be delivered soon. The same applies to your order, as it's already with the delivery service.
I do advice to set the right expectations for your customers during Q4 (Whether you're using us or another company). Because things can take a bit longer on the delivery side. And for USA orders you also have the option to upgrade your orders to FedEx shipping, which delivers in 2-3 days max. If you don't know how, please send our support a message on support@subliminator.com
I'll keep an eye out on the progress of these remaining orders, and hopefully you can give us another chance.
They barely shipped an order after 29 days. They claim production takes 2-7 business days and did not cite COVID as an issue on their site or during our brief email conversation ( which they stopped replying to).
I have not gotten my products but will update IF I get what I paid for a month ago.
Willing to change review if contacted and fixed. But right now I wouldn't recommend this app, especially if you are serious about your business.
Hi,
Thank you for your review. I've had a quick look up and I can find 1 order from your store which was indeed shipped a bit later than our usual production times. From what I can see is that production time took 13 calendar days, so a little longer than the timing we state, but it was shipped on the 11th of May. So the info of your order not being shipped after 29 days is incorrect, especially considering the order came in at April 27, and today is May 19.
So since this is your first order with us, you might have missed that it has been already fulfilled. You can find the tracking information inside Subliminator > Orders > Click on the order.
The lack of follow up on your email is most likely because we have been switching our customer service software since last week, so that has been a transitioning period. If you could reach out to support again I'm sure they will get back to you in a timely manner.
The only reason I can think of right now as to why production took a few days longer than it should have is that we recently ran out of our "fashion" fabric, and our fabric supplier delayed the restock, which delayed orders in that period that were using that fabric. Which I agree, we should have communicated better, so I'm sorry about that.
Regarding delays in shipping, which is currently a worldwide problem with ALL shipping companies because of COVID-19, we did send out newsletters as well as posted about it in our Facebook group (please join if you haven't yet, as we update it very frequently).
I hope this explains things a bit better, and hopefully it can change your opinion about us as a company. As the 1-star review is definitely not a reflection of how we do business or how we treat our customers.
**UPDATE: It looks like this order was already delivered on May 28, which makes it 30 calendar days from order to delivery during a worldwide pandemic. Which isn't that bad. We hope you like the products and can reconsider your 1-star review :)
A really easy user interface, probably one of my favorite ones to design in. The mockups on everything I've designed so far are really great. The products look good and I love all the choices. I can't wait to see what they add to their catalog next!
5 stars for the quality of the actual product and ease of use of the app. However, trying to get in touch with the Subliminator team for any question or issues either aren't answered altogether or takes a chunk of time to do so. I still will use their service because of the quality of the product, but I hope they improve with their customer support team.
Thank you for your review. I do agree that our previous support software was not the best option. It would request the same info from you on numerous occasions.
We've made the switch to a new one, which has been a much better experience for our merchants. We started using it this last Monday. And it should recognise you as a merchant after your first interaction, as well as being able to see previous conversations you'll have with us. Give it a try, and let us know if that is what you meant that could be improved.
The absolute best AOP app available! I challenge you to find an app that you can customize your products better than Subliminator...you won't. Iv'e tried at-least 10 apps for AOP products and none of them even come close to this one. Support is amazing! One of the few apps where you can actually have a nice conversation with the team and get real responses instead of copy and paste answers. Highly recommend this app!
The selection of products continues to grow, with some really unique things that you can't find anywhere else. Pricing is solid and support has been great.
The products are great with good quality and Manufacturing Times are good However for business in Latinoamerica I would not recommend Subliminator. The Shipping times are almost 2 months or more (I am still waiting my samples) and that kill any POD Online Store you want to create. With other POD Supplier my samples got arrived in only 2 weeks from China. I recommend to Subliminator please review and improve this shipping times. THanks
This is the POD app to keep an eye on. The owner is very helpful and always helps out with any questions or concerns. Products are high quality, and have really helped us out with our returning customer rate. Very excited to see the product line expand, and glad to be a part of the journey. If you're skepitcal of products coming out of China - I would say, order some samples and see for yourself. If you want high quality cut and sewn products, but just can't manage with the higher costs from inside the USA/UK, this is the place to try out.
Subliminator is great. Easy to use and the product looks fantastic. I've had a few issues with slow shipping and/or tracking numbers changing randomly, but that's okay. The BIGGEST issue I have with Subliminator is NOT being able to save mockups. I HATE starting from scratch every time I need to fix or redo something... For instance i just I just finished a hoodie design based off my own personal mockup... However I forgot to change the drawstring from white to black.... Now I have to painstakingly do the entire mockup again and it was extremely difficult and detailed with many layers. PLEASE PLEASE PLEASE make it an option to save your mockups so you can adjust when needed!!!