Recharge Subscriptions

I wish I could give this app 1/2 a star. Initially, app worked as expected - but over the last year, we have experienced key functionality failures. My business missed out on thousands of dollars that were supposed to be auto-charged by this app and despite the date being set... it did not charge the customers. Now we have to go back and attempt to manually reach out to each customer for those ...

I use this app to sell products by subscription. It's easy to set up and the support team has been very helpful thorough out!

The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again ...

I switched from another website platform where the recurring order system was really not working well. Recharge has been a breath of fresh air. The cost is very reasonable even for low volume shops like mine, while still offering great customer service when help is needed. I was able to import my current subscribers to my Shopify site easily, and customers have a lot of tools available to them. ...

amazing customer service! super fast response and the app is easy to use and manage. highly recommended!

If I could give you all a zero I would. they are purposely screwing over small and medium business. I just had a meeting with them and they told me that they do not want to work with small businesses and they are doing that by charging prices for their membership that they know business owners can't afford. They told me that they would rather have our small business work with yotpo instead. What ...

Quite intuitive, very useful. It usually works great - we just experienced a couple of minor issues with out "go to checkout" button, but overall very good experience. CS team is always happy to help.

Recharge is the only app I've given a 1 star review. For starters, when an update to our theme was made, Recharge simply stopped taking in any new customers. We were fooled because older subscriptions were coming in daily. We found out a couple months later, shame on us. We most likely lost 100 subscribers valued at $80/mo. To get Recharge to work again, they asked us to hire people who can write ...

This app was easy to install, the team was amazing in helping to get our migration right, and the subscriptions implemented. Clear, concise directions. Damien even made me a video to walk me through what I needed to do step by step!

I was willing to cope with the many technical issues. But you have neglected my support request for over a week on a very important theme launch, despite the numerous emails I've sent. You don't even have a customer service number. As a paying customer, what other options do I have to get my issues resolved? This is unacceptable. My project timeline has now been completely derailed because of ...