Recharge Subscriptions

I don't usually rate things but this app is beyond bad. Not only do their customer service take days to get back to you when you need an answer quickly but the actual recharge app never opens on Shopify. Or is extremely slow. Even on different browsers, devices with high-speed internet. The app is super buggy, my product frequency changed without my knowledge on the backend due to a system update and my customers were over charged. Unless you have a developer who can work on the app and customise it for you and fix things quickly I would not recommend.

What would we do without Recharge? The only thing I would say is that it should allow a simpler cusomisation of notifications to make the experience on brand,

This app didnt work on our site - i contact support and i had no response for a month. Not good enough when you are paying or a app.

It's simple to use, but sometimes the communication with shopify is not 100% clear refund through shopify or recharge). We also had issues with the translation app "Translation Lab". I find the price a bit elevated when comparing to alternatives. Super happy to see quality of customer service.

Was having issues installing and reached out for help and their customer service got back to me quick and solved the problem. Thanks Dalia and thanks Recharge. Looking forward to taking subscriptions from my customers now.

I am updating my review based on more recent experience with recharge. I migrated from a popular platform that sells only subscription boxes, and I'll be honest, I experienced a lot of challenges in the first month on the app. By the time I found Matt and Nick, I was beyond frustrated. But in the end, they saved the day. Nick helped clean up the migration issues in the "nick" of time before my customers renewed. And Matt ensured all of my other questions were answered thoroughly and in a timely manner. There are areas on the app that can use improvement. Specifically, a way to add a ship-date (instead of being on the same date of the renewal), and a more user-friendly customer portal. On the bright side, I learned how to use the app quickly, by running through these issues together with the customer service team, and my customers barely noticed the massive work we did behind the scenes, as it was a mostly-seamless transition on the customer-facing side.

We migrated to Shopify from WC in the last 30 days. We could not figure out how to move our active memberships. Submitted a ticket for support. 11 days later received a response to that ticket. By then we’d already taken other action. Very disappointing.

Avoid!

The app is really buggy, doesn't install correctly out of the box, lots of missing information and missing product data.

We took the decision to try a different solution as the support is so poor and interested.

I downloaded this app for my online business as a result of high recommendations from several other businesses. I was a bit concerned about the set-up which felt daunting, but it was so quick, simple and straight forward. Once the subscription widget went live we did hit a technical hurdle and the support team were there right away in the chat box. Problem resolved in less than 5 minutes and we went live. 5 star experience so far, can't wait to see how the app goes with our store!

Customer service is great! I think CX is what seperates good companies from great companies. Recharge is a great company!