Recharge Subscriptions

We have worked with Nick from the e-shop Genius time and time again, and every single time he gave us excellent support, answered and delivered so quickly, and really thinks along with our requests. Overall, we really recommend and want to give a huge shoutout to Nick!

Fast response. Comprehensive and has supported sales growth.

-Updated. I needed further support after migrating with old auto-renew products. Juan jumped into chat, and response was friendly, fast, and accurate! Received excellent guidance as well as documentation on how to fix things. Great work!

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

Pierre was very helpful in assisting us with our customer's concerns. He even sent a follow-up email confirming if the issue was resolved. Thank you, Pierre! I appreciate your fast and kind assistance.

Great app that’s easy to set up and manage. Any issues you come across they have a great support team to get it sorted for you quickly.

Taylor was wonderful and most supportive. I appreciated his quick response and ability to resolve my issue, which made our customer extremely happy!

very helpful with tutorials so I can then help customers on my own

Support was helpful as there was some issue with my shipping charges, and support quickly fixed it from the backend.

Support is incredibly helpful when issues arise, which is rare and typically user error on our part! Subscriptions have helped us maintain our customer base a lot!

They reached out to upsell me on an additional service (Rewards), and said that they would help me set it up before launching. I agreed, but didn't realize the contract I signed said I would start paying right away. I found out 8 months later that I'd been paying $200/month for something I'd never used. My fault for not reading the contract and just believing the sales pitch. When I reached out to explain, they told me I should feel lucky that I don't have to pay more because I'm on a legacy plan.