Avis (1 954)

Note globale
4,6
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 6 % des avis sont des avis à 1 étoiles
4 septembre 2024

Great App and great support, amazing :)

Tripod Coffee
Australie
Environ 8 ans d’utilisation de l’application
Recharge a répondu 16 septembre 2024

Thank you for your review!

- Ty Bailey | VP of Services

17 septembre 2024

Pierre L. was super helpful. Got my questions answered very quickly. Appreciate your quick assistance.

RISE311
États-Unis
1 jour d’utilisation de l’application
Recharge a répondu 30 septembre 2024

We appreciate your review - and your shout out to Pierre!

- Ty Bailey | VP of Services

4 septembre 2024

Much better on Shopify than it is on Bigcommerce. Jaden W was a big help.

Crazy Cups
États-Unis
Environ un mois d’utilisation de l’application
Recharge a répondu 16 septembre 2024

We appreciate your review!

- Ty Bailey | VP of Services

18 juillet 2024

Max helped us troubleshoot an issue with our coupon code. He gave very detailed instructions and helped me every step of the way. I really needed and appreciate his support!

She Reads Truth
États-Unis
Plus de 8 ans d’utilisation de l’application
Recharge a répondu 22 juillet 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

Modifié le 5 août 2024

Edit: NOTHING YOU SAY IS GOING TO JUSTIFY $25 to $100!!! STAY AWAY. THE WORST EXPERIENCE WITH AN APP ON SHOPIFY I HAVE EVER HAD. We are a small business that started using recharge last year. The charges were % based and worked ok for us. We spent around $5-25 monthly for the app. We were not aware and did not receive the emails regarding price change. We found out later on when viewing bills - that we are charged $100!!!! USD every month while we only have under 20 active subscriptions. This is a 500% increase in the fee. If this is not stealing - I don't know what else to call it. There was no reasonable explanation provided besides shoving their "terms" in my face. Horrible company with even more horrible people running it. BEWARE!!!

NutriMagic USA
États-Unis
Plus d'un an d’utilisation de l’application
Recharge a répondu 5 août 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

25 juillet 2024

The process of switching over to Recharge started off a little rocky, but once Vinse took over the process for us, everything went perfectly, doing everything that needed to be done, taking the workload away from us. The switchover was executed without fault. As well as things going without a hitch from a practical sense, Vinse also made us feel confident there wouldn't be any problems, as the start of the process left us a little nervous as a small business, but everything was great.

North Star Coffee Roasters
Royaume-Uni
4 mois d’utilisation de l’application
Recharge a répondu 29 juillet 2024

Thank you for the five star review!

- Ty Bailey | VP of Services

19 septembre 2024

A+ response time.

Torke Family Coffee Roasters
États-Unis
Plus de 6 ans d’utilisation de l’application
Recharge a répondu 30 septembre 2024

We appreciate you leaving a review!

- Ty Bailey | VP of Services

Modifié le 4 novembre 2024

Great app, but terrible customer service. Once you’re using it it’s almost impossible to get any help or meaningful communication. Paying money for it but can’t get any help setting anything up.

Fuzzball
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
Recharge a répondu 26 août 2024

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve.

- Ty Bailey | VP of Services

5 août 2024

Amazing experience -fast, friendly service that got my problem solved!

cloverferments
Nouvelle-Zélande
Environ un an d’utilisation de l’application
Recharge a répondu 12 août 2024

Thank you for the five star review!

- Ty Bailey | VP of Services

19 août 2024

Always quick respond and help, highly appreciated!

Slowly
Suède
Presque 3 ans d’utilisation de l’application
Recharge a répondu 26 août 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services