Avis (1 957)
Affiner
-
Par note
During the pandemic we wanted a quick and affordable solution to add a subscription service to our coffee website, we were recommended Recharge and have been delighted at how it's increased our direct to consumer business. On initial set up, we hadn't achieved full integration with our customers' regular accounts but the Recharge Support team were brilliantly responsive and helpful. I dealt with the same agent throughout and she went above and beyond to help us get the fix we needed and optimise the associated webpages and email notifications. An unexpectedly personal and great customer service experience.
There have been lots of subscription apps popping up lately and Recharge definitely is on the pricier side. However, it is by far the most robust/enterprise level products out there and there continue to be product improvements. Their customer support is always knowledgeable as well. If you're a business that wants to scale your subscription offering and will likely need a software that's flexible enough to be customized to your needs, then Recharge is your best bet.
We really appreciate your feedback. I'm glad to hear that you've had a positive experience with Recharge!
- Ty Bailey | VP of Services
I have asked a lot of questions, and they have been very helpful! Would recommend them for anyone you needs a subscription form of payment.
I use this app for monthly subscriptions on our website. It is user friendly and even when there is something I don't know how to manage, their support team is prompt and very helpful.
Excellent customer service! Kiki from Recharge was amazing and helpful in answering my question.
Thank you for taking the time to leave a five star review!
- Ty Bailey | VP of Services
Great App and great support. We use Recharge in 5 Shopify Stores and it works fine. Also the support is very friendly!!!
Very easy to setup the app to work, but due to the way our site was designed, we needed some custom functionality. The customization in the app is quite limited so we needed some assistance - we contacted Recharge support and they directed us to their merchant dev program, where we ended up finding Nick from e-shop Genius. They helped us setup the app to function exactly as we wanted, and all for free! Nick was very responsive to our questions.
I had an issue with a missing contract, and Sean G. was friendly and quick to resolve the issue for me and get the user's information added. Anytime I have needed to reach out to Recharge for assistance, their agents have consistently been pleasant and knowledgeable.
We appreciate the kudos - especially the shout-out to Sean G! Our support staff works hard to model our core value of empathy in all our merchant interactions.
- Ty | VP of Services
Appli très intuitive, équipe très réactive. Le service support répond en général dans la journée, vraiment top!
This app is great - makes subscriptions easy to manage and their support team is very helpful and responsive. Highly recommend.