Avis (1 813)
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Have just setup and received some great and prompt support from Lia for a few minor tweaks. Look forward to seeing it in action but it shows nicely in the store front so very happy so far
I'm yet to go live with my Recharge subscription, but I have been working with it for the last month to get things set-up in the back end. My use case is a little more complex than most, as I am selling a digital product on a monthly basis. I have used Recharge and Klaviyo to set this all up and am really happy with how it's working. The integration with the 2 apps was smooth and the team at ...
Issue resolved with customer support.
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Joey answered my question quickly, thank you so much & please give him a raise! Thanks, Jonathan Made in New Mexico
ReCharge has made it easy for us to offer subscription shipping to our customers. The only features I'd like to see in upcoming releases are: - Full multi-currency support (in the works)
- WYSIWYG editor to updating email notification templates
- A more intuitive way to offer free shipping for subscribers only
Had a great experience with the customer service team who offered me a prompt and effective response.
Agent was able to assist me authenticating our domain for email notifications.
Thank you for taking the time to leave us a review! We appreciate it.
- Ty Bailey | VP of Services
The support was very helpful. The support team's response quickly provided responses and solutions to my question.
We recently acquired a new line of business and needed to migrate their legacy subscriptions into our own Recharge account leveraging Shopify. Our implementation engineer, Vinse Ridenour, was absolutely tremendous. He was knowledgeable, detailed, professional, and always provided answers to all our questions. He proactively ensured our migration was a complete success. A shining example of the ...
Thank you so much for taking the time to leave a review and a shout out to Vinse. We're glad to hear that he was able to assist in a smooth migration process for you.
- Ty ...
We use this app to manage our subscriptions and while it is mostly awesome, the response time from the service team is definitely lacking. It can take days to get a response to simple inquiries or even when trying to upgrade service or support.