Avis (1 813)
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There are many bugs that cause my customers repeat orders not to go through each month and I can never understand and take ages to try to figure each problem out, I hope this will be improved soon, although the I'm very happy with the customer service
We use the app since 9 months and run close to $100k per month over it. Technical support is very good. However, very disappointed with the way Recharge handles key account management. We have contacted account exec several times. No / hardly no answer. We complained. No answer. We requested change of account exec. No answer.
I haven't used the app much yet, but the help crew has been super helpful so far as I am trying to set everything up.
Excellent technical support so far. Integration and customisation also pretty intuitive. So far so good. Recommend.
Thank you for taking the time to leave us a review! Glad to hear that you've had a good experience setting up Recharge
- Ty | VP of Services
TERRIBLE CUSTOMER SERVICE. LOSING SUBSCRIBERS DAILY OVER THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS. LITERALLY THE ONE THING THEY WERE CREATED TO DO. I've been having issues since over two months, and all their support team says is that they are looking into the issue, they take days to answer emails and never provide a solution. Impossible to communicate over the phone and they don't answer ...
We made the switch from a popular subscription service to Recharge and it was the best move ever!! Our subscriptions have gone way up already in just a week. The support team is by far one of the best support teams I've worked with. I was able to get the migration and setup done with the help of their team and I'm not a developer, just a somewhat tech savvy person. I've had a few user-error ...
Just migrated over from another platform and the team were terrific. Meredith made the process very clear and simple. Excited to make use of these new features now I'm live!
We're glad to hear about your positive migration experience. Thank you for the review and for the shout out to Meredith!
- Ty Bailey | VP of Services
So far this has app has had the most bang for the buck out of various subscription apps I've tried and the support team has been extremely helpful and quick to respond! I've been working with Nikola, who has been so patient and detailed in responses!
Deep customer support when you really need it.
Customer service sucks, Taking this off of two of my websites. Companies like this profit off of our hard work and can't manage to help us resolve an issue. Do not use them
We are sorry to hear you had a less than stellar experience with use. We have taken this review to our team and will be working to remedy this experience for the future.
- Ty ...