Avis (1 774)
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It's done about half of what I expected it to. I switched to it from Bold Subscriptions V1 which was pretty awful. I was thinking that since ReCharge was the market leader, it would be better, but it's just given me different problems. Many of our subscribers didn't make it over, there's a lot of duplication of subscriptions on the ones that came over, and generally I still don't think the portal aspect is working. Also, despite being natively within the Shopify checkout now, it does not work with Local Pickup and Local Delivery functionality.
Thank you for your feedback. We aim to be the best platform to help merchants maximize the value of their customers, and feedback like yours ensures we are providing the best solutions on the market.
We’re sorry to hear you had trouble with your migration & tool accessibility. We have brought this to the attention of our team and will investigate further.
- Ty | VP of Services
The app is easy to use and setup, but find it limited with some options. Most importantly, we really need it to support multiple currencies and it doesn't yet. Support has been very helpful for any troubleshooting as well.
The recharge support team was really helpful thoroughtout the process of migration, especially the migration support team.
Have just setup and received some great and prompt support from Lia for a few minor tweaks. Look forward to seeing it in action but it shows nicely in the store front so very happy so far
I'm yet to go live with my Recharge subscription, but I have been working with it for the last month to get things set-up in the back end. My use case is a little more complex than most, as I am selling a digital product on a monthly basis. I have used Recharge and Klaviyo to set this all up and am really happy with how it's working. The integration with the 2 apps was smooth and the team at Recharge have been fantastic during this set-up process. I have reached out a number of times for very specific things I needed help with and the responses have always been great and very helpful - and also very quick. I now have my subscription set up exactly how I wanted and feel confident that when I launch everything should work well.
Added this because I needed subscription services in Shopify. Seems quite powerful and comprehensive. For a startup it was good that I did not have to commit to a monthly fee and instead will pay a percentage of subscription sales. Had to add some code manually to enable customers to manage existing subscriptions, but the instructions were easy to follow. Also had a problem relating to adding one-time purchases to subscriptions. The Recharge support team resolved it same day. Overall I'm satisfied.
Amazing customer support. Easy integration. Can't speak more highly of Recharge compared to other competitors.
Joey answered my question quickly, thank you so much & please give him a raise! Thanks, Jonathan Made in New Mexico
Had a great experience with the customer service team who offered me a prompt and effective response.
Great customer service but you need to look at the fees/transaction of the app before choosing your right price for your subscription because they take a big amount