Avis (1 892)

Note globale
4,6
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 6 % des avis sont des avis à 1 étoiles
9 novembre 2022

TERRIBLE CUSTOMER SERVICE. TAKES OVER 24 HOURS TO RESPOND AND THAN WITH CANNED AND SCRIPTED RESPONSE...NEVER DIRECTLY ANSWERING QUESTIONS....THEY KEEP SAYING "HAVE CUSTOMER RETRY OR CHANGE CREDIT CARD" , THEY KEPT BLAMING SHOPIFY....THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS IS MIND BLOGGING. LITERALLY THE ONE THING THEY WERE CREATED TO DO, FORGET ALL THE BELLS AND WHISTLES THEY CLAIM.... EXTREMELY DISAPPOINTING. A ZERO STAR IF I COULD.....I AM LOOKING INTO MIGRATING TO SOMETHING ELSE

Off Hours Coffee Project
États-Unis
Presque 3 ans d’utilisation de l’application
12 mars 2021

Horrible customer service, and horrible product. Crashed multiple times a week, and clients were then unable to check out. Multiple day wait times to hear from back from customer service. This has happened to my website now 6 times, and they have failed to provide any help or reasoning behind it. Would not recommend this product to anymore.

Myles Fitness
Canada
Presque 3 ans d’utilisation de l’application
7 janvier 2022

I wish I could get fixes to dev issues. I still have to request from CS to get orders manually processed, I used to have permission but it changed somehow and now I don't. I asked to get permission and was not able to because it is under an email my team doesn't have access to. ReCharge could not edit permission for me.

Vena CBD
États-Unis
Plus de 3 ans d’utilisation de l’application
Modifié le 22 août 2022

There is a lot of room for improvement. It gets the job done but how much they charge in fees should be much better. Surprisingly this is the top app in this category. As they have grown over the years, their support has not kept up with quality. Lot of back and forth before the issue is looked at or taken seriously. More apps are being developed in this category and hopefully, a more competitive selection will be offered.

Kekao
Canada
Plus de 3 ans d’utilisation de l’application
25 novembre 2021

The app is good, however the support service team have been fantastic. I'll always try and set up or fix things first, but I must admit there are just somethings I need to get the techs to fix. Thanks

CocoMaNuts
Nouvelle-Zélande
Presque 3 ans d’utilisation de l’application
12 janvier 2021

Great app. Amazing customer service, always swift responses with lots of relevant and helpful information!

Champagne Collective
Royaume-Uni
Presque 3 ans d’utilisation de l’application
30 juillet 2021

Terrible customer service and support. Zero support for launch. Advised a 30min migration - it took 72 hours. Use another subcription app.

Unico Zelo
Australie
Presque 3 ans d’utilisation de l’application
28 octobre 2021

The customer service team is amazing. Matt, specifically, gave me over-the-top great service until I fully understood the issue my customers were experiencing. The app is great. 4 stars only because access to the subscription portal for customers can be wonky if the proper settings aren't enabled from the get-go. Talk to a customer service person first : )

Pass the Honey
États-Unis
Plus de 2 ans d’utilisation de l’application
Modifié le 25 mars 2022

The application itself is very good when it comes to subscription type purchases. The only thing which's actually a negative is that when an "export" of cancelled subscription is made, it's given in "in full" As in there's no option to select the date for which you want the export to be given. Thanks.

SIMFORT ONLINE STORE
États-Unis
Plus de 2 ans d’utilisation de l’application
23 février 2022

So far the set up has been relatively easy. I would appreciate more visual instructions for setting things up. Breanna was super helpful and kind in answering my questions.

Vinyl Wine
États-Unis
Plus de 2 ans d’utilisation de l’application