Recharge Subscriptions

We're not in love with the ReCharge app. It's a bit non-intuitive and wonky for customers to easily make changes. Seems most can not figure out how to log in to their accounts. I WILL say that we've recently had an issue that we have been dealing with ReCharge Customer Support, and they have been fabulous. Specifically Zachary and Hector. Prompt, efficient, and effective has been their troubleshooting. They're exemplary.

Great experience so far, Evangeline on the ReCharge Support team was extremely helpful! We had a non-standard issue, and she truly went above and beyond to make the app work for our business

The Recharge team has proven very useful when running through the features and implementation of the app on our website. Support gets back to us quickly and so far everything has been working without problems. Very satisfied.

I really enjoy using recharge, I hope they can do more to improve customisation of customer portals, otherwise a good service!

I regret the day I installed this app. It has been nothing but a pain in my, and my customers arse since the day it began. Customer support take ages to respond, and usually I have to quick fix a problem because I can't live with my business running on half performance, then customer service don't understand why I am having issues. Now the issues are once a week and I have filled out the contact form more times than I can count. Strongly suggest you go elsewhere. Not worth losing the amount of customers I have lost because of these lot. Update: a year later I am still standing by my review. I have just been informed by Recharge that I have been charged for a change in plan which i didn't authorise or choose. I have been told that I can revert to the standard plan but wont get a refund. I get 5-7 word responses from a different person in their 'customer care' team every 24 hours. There is no phone number, there is no result. A bunch of crooks! And once again, I am disappointed in myself for letting them have my business for so long.

Great customer Service from Gabriel. Gave straightforward, easy to read, clear instructions to the issue I was having. Little to no back and forth with a quick response time.

Worst customer support and it's like their job is to make people want to stop using ReCharge. Jon B said he would help and that he cared about my issue but he did nothing to resolve it. It's been 3 days. I'm paying thousands of dollars a year to ReCharge and no one from their team is helping. Customers update their credit cards but ReCharge doesn't update it on their end to use the new credit card. Disappointed. I hope you tell Jon B to improve his customer service

App has a ton of issues with almost zero support or "above and beyond" support (only support is "we cant help but here is a list of developers you can pay OR the immediate defensive response of "this isnt our fault")

Unilateral changes made that we, as a client, are then forced to edit code to comply or pay developers to keep up. The backend dashboard has been updated looks wise but still lacks a handful of common sense, small edits to make life easier for our support team in account management.

EDIT: The only truly positive experience we've had is with Nick from eshopgenius. His development work is valued and extremely beneficial.

Some of the history information is misleading for agents to follow. One of our agents is unable to retry charges or refund customers and an investigation is ongoing with developers

A very useful tool, but excellent, friendly customer support too. I would happily recommend to other shopify users.