Recharge Subscriptions

ReCharge is the best subscription app around, and everyone knows it. The thing that really sets them apart though is their support. Would absolutely recommend to anyone looking to utilize subscriptions for their store.

Very good Help ! Recharge team helped me very quickly to solve my issue. They are super nice and helpful.

The app mostly of does what it's supposed to but has a lot of Shopify integration issues. Back end subscription management is tedious and unintuitive. Customer service agents are unhelpful if they respond at all, and when they make sweeping platform changes the user is left helpless with no response from developer. Lack of customization options. I used Recharge for several years before I found a better solution: Seal Subscriptions. Easier to navigate, integrates better with Shopify, and costs significantly less if you're running a business that's doing <$10k/mo.

I've had a pretty poor experience with Recharge. They charge you for all sorts of features including customer support. We've been using Recharge for our subscription offering for the last 2 years. They recently changed how the customer portal looks, you used to be able to customize how this page looked so it was on-brand and matched the rest of the site. Without any notification, they've changed it completely. It can't be customized with brand fonts or colors - so it looks really awful. They now require you to upgrade to customize this page, $300 a month. Pretty crazy. I'm actively looking to switch to another app for our subscription products.

Great app and especially great onboarding support by Milena. Recharge is a highly flexible subscription app

HORRIBLE SUPPORT!! Non exsistent support, they could care less here. I am not the only one from these reviews. Customers cannot even manage their own subscriptions! I am not very satisfied with this app. We used to use Bold subscriptions and have migrated over to recharge about 6 months ago and have had nothing but problems, so many issues with our customers changing addresses on the backend and then it doesn't change for us when we ship, also I have had a number of subs charged without shipping costs, the list goes on and on for errors.
To get any help from Recharge is very difficult, they have no live chat and it just goes to an email ticket, every response I have ever got from them has never helped solve our problems. Our subscription revenue has decreased a lot since using recharge, This has cost a lot of loss here
Do not use this app **ONE YEAR LATER AND STILL ISSUES, MORE THAN BEFORE. CUSTOMERS ALWAYS UPDATING ADDRESSES NEVER WORKS, THINGS GET SENT TO THE WRONG PLACE, ITS GLITCH AFTER GLITCH ON THIS APP. THEIR LIVE CHAT OFFERS NO HELP ONLY "CONTEXT FOR SUPPORT" TAKES DAYS TO HEAR BACK FROM ANYONE. BY THAT TIME ITS FAR TOO LATE. I REGRET EVER MIGRATING OVER TO THIS SERVICE. IT IS INCREDIBLY UNRELIABLE

There's absolutely no support. NOTHING!
The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system.
How does Shopify let them have apps?

P.S
On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app.
Supper expensive with no support.

Appreciate the app's capabilities and insights. Getting better all the time, and generally very responsive to customer service tickets. I wish there were more hands-on support at times, but can't complain about the information on self-help solutions provided.

Best in class subscription app for Shopify. Really good customer service, Milena was amazing I figured my issue so quickly

Our launch engineer at Recharge, Jairus Streight, has been nothing short of fantastic. We've rolled out 6 region stores swiftly, thanks to his exceptional support. He's always ready to jump on a call and ensure each launch and migration goes smoothly. With no hiccups, and even an increase in conversion rate and revenue, we're thrilled with the service.

Thinking of upgrading your subscriptions or future-proofing your store's growth? Go for Recharge's implementation team, and if you can, ask for Jairus!