Avis (1 777)
Affiner
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Par note
Recharge support is extremely responsive and helpful - highly recommended
Thank you so much for the five star review and the shout out to our support team!
- Ty Bailey | VP of Services
Jairus did a fantastic job of onboarding and migrating. Thanks for the assistance.
We appreciate you taking the time to leave a review and a shout out for Jairus!
- Ty Bailey | VP of Services
Customer service is great, app is wonderful. Would recommend!
Thank you so much for taking the time to leave a review. We're glad to hear about your positive experience with our support team.
- Ty Bailey | VP of Services
Customer service team is excellent! Really proactive and quick with solving issues and providing assistance
Thank you for taking the time to leave us a review!
- Ty Bailey | VP of Services
I had several questions about rescheduling orders and integration of a new Shopify theme with the Recharge App. Jaden W. took the time to walk me through everything I needed to know without rushing through the process. Lots of info to process but an excellent support experience.
Thank you so much for the five star review! We're glad to hear about your experience with Jaden!
- Ty Bailey | VP of Services
Vinse has been extremely helpful and patient with our specific needs during onboarding, providing best-in-class service that is rarely seen in today's marketplace. We look forward to a long working relationship with Recharge.
Thank you so much for the shout out to Vinse - we're glad to hear about your positive experience.
- Ty Bailey | VP of Services
Solved everything great and quickly!
Thank you for taking the time to leave a review!
- Ty Bailey | VP of Services
Jairus saved our migration! We came over from Appstle and he was great at making sure we were on track to migrate when we needed to. He made the process very smooth, and always with a smile despite our annoying questions!
We appreciate the five star review and the shout out to Jairus!
- Ty Bailey | VP of Services
Switched over from Pay Whirl and never looked back. The process of moving our subscribers over to Recharge was quick and easy. Recharge offers way more features (like pausing) and makes it easier for our team to adjust subscriptions on the backend. The new analytics on the homepage is also great!
We're glad to hear about your positive experience migrating to Recharge. Thank you for the five star review!
- Ty Bailey | VP of Services
Be CAREFUL with this company. We have been using their free platform for a couple of years, it is very lacklustre and we were looking for an alternative. They upgraded us to their higher tier to try it out, and it wasn't much better - but instead of putting us back on the free tier, they started billing us $500 per month after the trial! We have been trying to get them to stop billing us since August and every month they charge us $500 USD or more for something we are not even using!!. It's infuriating! They just reply saying "the free tier doesn't exist anymore" and then they still charge us!
You cannot remove your credit card, you cannot change your billing tier - you are at their mercy. We now have to just shut down our subscription service entirely since removing the app is (hopefully) the only way to get them to stop charging us!
I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.
- Ty Bailey | VP of Services