Recharge Subscriptions

Recharge is a terrific app that has continued to improve. We've used this integration for years and it has worked wonders for our business and growing our subscriptions. Their customer support team is phenomenal as well. Everything from the integration, the service, the platform evolution, to the staff is top-notch. Highly recommend using this app and their services for your business!

I've used ReCharge for almost a decade, and when I compare it to new offerings on the market it legs behind. But what has caused us to finally leave is being abandoned by support multiple times in situations where their errors have caused over a grand in monthly losses. The support team does not offer timely or thorough product support once you are signed up. The lack of accessible easy analytics also creates a logitics nightmare for my shipping department. ReCharge is no longer the king-pin for subscription apps on Shopify, I urge new store owners to search elsewhere and try new apps willing to try harder to earn your money.

Great support team (shoutout Irving!), works well, key to our business.

Also shoutout Nick from eShopGenius for consistently helping us through any challenges that require a bit more development!

Recharge Subscriptions has been a great partner over the years! Their system and portal is extremely easy to use and has a lot of functionality packed in. I've never had an issue with it not working, so in terms of reliability 10/10.

My biggest complaint was that there was a lack of customization to their widget, but they just revamped it allowing you to customize it on so many levels. Props on listening to your clients!

Lastly, the reason for leaving my review is their customer support team. I had a really frustrating issue where my product gallery was not showing on my page and it seemed like the Subscription Widget was the cause, but their team stood by me and helped figure out that my theme was injecting some weird code that affected my product gallery. I'm greatly appreciative to Max S. and the developers who helped to figure this out.

Fast customer service. Randy was very helpful!

The customer support with Recharge is fantastic. I've been personally helped by Juan C. from Recharge Technical Support, we had a Zoom call where we worked around our time different and many emails back and forth. He was wonderful, thank you!

Great bot (which is rare). Turned over to quality customer support quickly. Very satisfied with the experience.

Great support from Juan C. with great explanations.
Quick replies and very good advice on the technical part.
I totally recommend :)

We migrated back to ReCharge after a poor experience with one of the new subscription apps. Our Implementation Engineer, John, was phenomenal in getting us set up. The process entire migration process was thorough and transparent.

We have used Recharge for a couple businesses. The process is easy and works well, but the customer service is what stands out. Very responsive and helpful when I've needed them.