Avis (1 867)
Affiner
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Par note
We love recharge for our subscription program. All the features work well and support is great.
Thank you for taking the time to leave a positive review!
- Ty Bailey | VP of Services
Pros:
- Responsive customer support (thanks Thomas)
- Easy to migrate off Recharge, which you will need to do when you realise you have made the wrong choice
Cons:
- Expensive
- Poor documentation
- Clunky, slow and ugly UI for front end and backend users
Use something else, there are apps out there that are as good but don't cost the world.
Thank you for taking the time to leave a review with your feedback. I will be bringing your points up to my team for future consideration in the advancement of our product.
- Ty Bailey | VP of Services
Increased price with no warning! £79.60 a month.
Absolute con! I think they are hoping most businesses won't notice or bother chasing refund.can only close account by requesting them to do it!
Stay away!
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Just migrated over from another platform and the team were terrific. Meredith made the process very clear and simple. Excited to make use of these new features now I'm live!
We're glad to hear about your positive migration experience. Thank you for the review and for the shout out to Meredith!
- Ty Bailey | VP of Services
Great help from Miley, great Customer Success !
Thank you for taking the time to leave a review and a shout out for Miley!
- Ty Bailey | VP of Services
very helpful customer service!
We appreciate the review!
- Ty Bailey | VP of Services
Awesome app and great customer service. Flexible subscription options with a lot of customizable options. Highly recommended.
We're glad to hear about your positive experience with Recharge! Thank you for taking the time to leave a five star review.
- Ty Bailey | VP of Services
I do not leave reviews often, but I will be here STRONGLY to encourage you to find a different subscription provider. While we may have had complicated needs, Recharge severely over-promised and under-delivered several times while working with them, thus wasting our time and causing frustration for almost four months; this resulted in not having a reliable subscription program up and running by Black Friday after reaching out in July to get started.
The lack of support is truly not worth the things they promise. In terms of pricing, I believe we were going to be paying $2000 per month for Recharge, and we are a small business with under 100K in sales per month at the moment. All that said, after several months of back and forth and no result, we decided to cancel our contract and move to another company that can achieve all that Recharge promised in two weeks' time and for a couple hundred dollars per month.
The more I mention my negative experience with Recharge, the more I hear of others who have had similar experiences and frustrations. Recharge simply can't handle the number of clients they are taking on, and outside of our WONDERFUL sales rep, Sam, they don't seem to care much. There are better options out there (but NOT SKIO)!!
We are appreciative of your feedback. I will be sharing it with my team as we discuss future improvements in processes.
- Ty Bailey | VP of Services
A+ Support
Renanta was great at helping answer my questions quickly and completely!
Thank you for the review and the shout out to Renata!
- Ty Bailey | VP of Services