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I was struggling to change the address in my email template footer. Thomas helped direct me to solve the issue quickly and with clear guidelines. Great customer service, thanks team
We have used this app for a while and have no complaints. Customer service is fast, helpful and friendly.
Gordon has been such an amazing help for us. Any time I reach out for assistance, he responds quickly and ensures my question or concern is addressed. Incredible service!
I submitted a request to make a bulk edit to our order list, it was returned and completed within an hour which was a much quicker return than I was expecting. Mary was really quick and efficient and when I replied to her email she came straight back.
This isn't my first time working with Recharge and it won't be my last. Recharge found the sweet spot of people + process. The team is incredible and beyond supportive. S/O to Ben M, Jaden W, & the wonderful Christian!!!! (Christian is truly the support rep of my dreams, so helpful! Everyone really cares about the tool and pushing towards improvements/reviews. I could not recommend more!
Recharge works like a charm and we've had our fair share of difficult requests and the support is always on point! Thanks Juan C. keep up the great work!!
Thank you for taking the time to leave a review - and for your shoutout to Juan!
- Ty Bailey | VP of Services
I chatted with Irving and he did his special magic to process an order that I was having trouble with in Recharge. He even explained what had happened to cause the error, so it won't happen again. Now my customer is super happy and that makes me happy! :)
As a merchant, getting help form employees of the apps I am subscribed to is very important. Breanna W. went above and beyond to give me exceptional customer service. She was timely, efficient and effective in solving my issue with Recharge. Thus, though the app works well, what is more impressive is the service I got today. Hire more people like Brianna!
Been making a lot of big changes to our eCommerce efforts, naturally, some things fall apart. However, Renata was a huge help she was able to address my issue immediately. She was prompt with her responses and provided me with all the resources I needed to understand the processes that were helping. Thank you, again!
Thank you for taking the time to leave a shout-out for Renata. We think she's pretty fantastic too!
- Ty Bailey | VP of Services
Recharge is a helpful subscription tool. We have been with them for years and years and cannot imagine another subscription tool.
Recently we were helped by Trystan, who was able to provide us with access to their Recharge's new tools like Bundles, which will vastly improve our customer experience. Thanks for the help Trystan!