Avis (1 917)

Note globale
4,6
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 6 % des avis sont des avis à 1 étoiles
11 mai 2022

Great, sharp and fast job when I asked for a support. :)
My recharge app was in need of a new parametrisation when change for frequency and days of the week.

www.coffeegems.co.uk
Royaume-Uni
Plus de 3 ans d’utilisation de l’application
Modifié le 20 mai 2022

Significant issues are left unresolved
We have an integration with Rise.ai and we have flagged many times that there are some significant issues with the way recharge has set it up. We flagged this to Rise as well. They are aware of it and explained that many customers are experiencing the same issue and that recharge can easily make a plan to make the integration work smoother. However, as it turns out they are not prioritising this leaving ourselves and many other merchants to their mercy. What is this issue? We have a subscription business, obviously. Recharge works with one integration only for gift cards, which is rise.ai. When customers receive a gift card and we need to correctly register it, recipients need to give in credit card details in check-out, which to many is a serious issue. I have flagged and flagged this numerous times, I know for a fact other merchants have too and they refuse to do something about it. Not taking any responsibility. It has led to so much manual work and inconvenient workarounds that we have come to a point where we actually can't scale if we keep using recharge. I'm currently looking at other options than recharge, because gifting is a major part of our income and their refusal to remove this UX obstacle is revenue-impacting.

Our Daily Bottle
Belgique
Plus de 3 ans d’utilisation de l’application
Modifié le 23 mars 2023

Juan C. stepped in on our support ticket and made himself available immediately. With his help and expertise, a weeks long issue was resolved in a single session. Boom.

It's the level of support you'd expect from a partner (like Recharge) and hope you can get when it's needed most. Thanks 1,000,000, Juan!

Enviroscent.com
États-Unis
Plus de 3 ans d’utilisation de l’application
Modifié le 31 octobre 2021

The customer support is incredibly reactive and efficient! Also, the app is constantly improving its features to perfectly match the needs of its users, good surprises. Thanks a lot!

My Holy
France
Plus de 3 ans d’utilisation de l’application
12 août 2021

I use this app to provide a monthly subscription to my customers. It works very well and any time I have an issue they are quick to help. They are very nice, friendly and most important they are knowledgeable about their product and very quick to help.

Boxed Heroes
États-Unis
Plus de 3 ans d’utilisation de l’application
10 février 2022

Mikey in customer service was fantastic. Much appreciated. The app is great, never have major issues that customer service doesn't help me quickly resolve.

Super Natural Goods
États-Unis
Plus de 3 ans d’utilisation de l’application
2 mars 2021

Easy to use and excellent customer service! Our recurring business has continued to grow and grow with this app.

Rabbit Hole Hay
États-Unis
Plus de 3 ans d’utilisation de l’application
22 décembre 2020

Great features, great support! Serviced by Nikola. Recharge has helped us acquire and retain a ton of regular customers.

Drikbeer
Danemark
Plus de 3 ans d’utilisation de l’application
16 avril 2021

Very solid and continuously improving product. Meets our needs and their team is always available and approachable for any issues.

YFood
Allemagne
Plus de 3 ans d’utilisation de l’application
28 septembre 2021

Went to the support with an issue, after a few messages I was able to understand perfectly what I had to do to sort the issue

Daline Nails
Australie
Plus de 3 ans d’utilisation de l’application