Avis (1 912)

Note globale
4,6
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 6 % des avis sont des avis à 1 étoiles
Modifié le 5 août 2024

Edit: NOTHING YOU SAY IS GOING TO JUSTIFY $25 to $100!!! STAY AWAY. THE WORST EXPERIENCE WITH AN APP ON SHOPIFY I HAVE EVER HAD. We are a small business that started using recharge last year. The charges were % based and worked ok for us. We spent around $5-25 monthly for the app. We were not aware and did not receive the emails regarding price change. We found out later on when viewing bills - that we are charged $100!!!! USD every month while we only have under 20 active subscriptions. This is a 500% increase in the fee. If this is not stealing - I don't know what else to call it. There was no reasonable explanation provided besides shoving their "terms" in my face. Horrible company with even more horrible people running it. BEWARE!!!

NutriMagic USA
États-Unis
Plus d'un an d’utilisation de l’application
Recharge a répondu 5 août 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.

Support: https://support.rechargepayments.com/hc/en-us/requests/new

- Ty Bailey | VP of Services

16 septembre 2024

Eduardo was really helpful! Thank you

Pentire USA
États-Unis
Presque 2 ans d’utilisation de l’application
Recharge a répondu 30 septembre 2024

We appreciate your review!

- Ty Bailey | VP of Services

5 août 2024

Amazing experience -fast, friendly service that got my problem solved!

cloverferments
Nouvelle-Zélande
Environ un an d’utilisation de l’application
Recharge a répondu 12 août 2024

Thank you for the five star review!

- Ty Bailey | VP of Services

25 octobre 2024

Very good and fast experience to check on the issue

Toof Inc
États-Unis
Plus de 5 ans d’utilisation de l’application
Recharge a répondu 1 novembre 2024

We appreciate your review and feedback!

- Ty Bailey | VP of Services

7 novembre 2024

quick and efficient support team - thanks so much

Bouclème
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
5 novembre 2024

Pricing is just retarded. There is zero reason for there to be a transaction fee on each subscription.

Whoever made this app randomly chose that number because it looks like it does something. the only thing it does is line his pockets.

yuuth
États-Unis
Environ un mois d’utilisation de l’application
31 juillet 2024

customer service helped us navigate issues with our site in a timely manner. I was impressed!

Naturally Nourished
États-Unis
Plus de 4 ans d’utilisation de l’application
Recharge a répondu 5 août 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

Modifié le 4 novembre 2024

Great app, but terrible customer service. Once you’re using it it’s almost impossible to get any help or meaningful communication. Paying money for it but can’t get any help setting anything up.

Fuzzball
Royaume-Uni
Plus de 2 ans d’utilisation de l’application
Recharge a répondu 26 août 2024

Thank you for the five star review!

- Ty Bailey | VP of Services

25 septembre 2024

Thanks for your quick and very sharp help when I contacted the customer service !

onday
France
13 jours d’utilisation de l’application
Recharge a répondu 30 septembre 2024

We appreciate your review!

- Ty Bailey | VP of Services

19 août 2024

Always quick respond and help, highly appreciated!

Slowly
Suède
Presque 3 ans d’utilisation de l’application
Recharge a répondu 26 août 2024

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services