Avis (1 960)

Note globale
4,6
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 6 % des avis sont des avis à 1 étoiles
10 mai 2021

I've had a pretty poor experience with Recharge. They charge you for all sorts of features including customer support. We've been using Recharge for our subscription offering for the last 2 years. They recently changed how the customer portal looks, you used to be able to customize how this page looked so it was on-brand and matched the rest of the site. Without any notification, they've changed ...

Goldmine Adaptogens
États-Unis
Plus de 2 ans d’utilisation de l’application
Modifié le 28 mars 2022

HORRIBLE SUPPORT!! Non exsistent support, they could care less here. I am not the only one from these reviews. Customers cannot even manage their own subscriptions! I am not very satisfied with this app. We used to use Bold subscriptions and have migrated over to recharge about 6 months ago and have had nothing but problems, so many issues with our customers changing addresses on the backend and ...

CRYSTALS.COM
États-Unis
Environ 2 ans d’utilisation de l’application
Modifié le 16 juillet 2024

There's absolutely no support. NOTHING!
The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system.
How does Shopify let them have apps?

P.S
On October 16, 2023, they replied to my review and I never heard from them. I finally managed to get to a new app and uninstall this app.
Supper expensive with no support.

Magic T
Nouvelle-Zélande
Environ 2 ans d’utilisation de l’application
Recharge a répondu 16 octobre 2023

Thank you for taking time to leave us with your feedback. I will be bringing your concerns to my team for further discussion.

- Ty Bailey | VP of Services

19 mars 2024

L'application est passée à 100€ par mois, du jour au lendemain, sans informer qui que ce soit. C'est une facturation abusive, tout simplement.
L'application est très chère et son tarif n'est pas fait pour les petites entreprises.

Biotanie
France
Environ 2 ans d’utilisation de l’application
Recharge a répondu 21 mars 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...

18 juillet 2023

I had been using this app for almost two years for a monthly art pin subscription club.

Unfortunately the price hike makes this unusable for very small businesses. I can handle a % fee increase because it is scaled to the size of my business, but the new $99 per month flat fee kills this for small businesses and those just starting out. This new monthly fee represents a price hike of over 900% ...

Frost Dragon Designs
États-Unis
Environ 2 ans d’utilisation de l’application
Recharge a répondu 20 juillet 2023

We’re sorry to hear this feedback. We did not make this decision lightly and the change will not impact your business until January 1, 2024. If there is anything else we can ...

30 mai 2022

AWFUL CUSTOMER SERVICE
I recently migrated over to a new website and needed to migrate my Recharge customers over to the new website, and after nearly 2 weeks I am STILL WAITING for my customers to be migrated over by Recharge and now at risk of loosing business as a result. AVOID THIS APP

The Natural Dog Hub
Royaume-Uni
Presque 2 ans d’utilisation de l’application
21 septembre 2021

This is a very bad app. They advertise that it's fully integrated but its just not. Do you yourself a favor and google ReCharge for Shopify Everything It Claims To Be? for you start. It will give you a more honest review. I wish I read this before we signed up

Coffee Capsules 2U NZ
Nouvelle-Zélande
Presque 2 ans d’utilisation de l’application
Modifié le 23 mai 2022

Prepare to annoy and frustrate your most loyal customers, and receive numerous emails to help manage their subscriptions. App is so buggy at the moment that I can't even manage my own subscriptions with them. If I, the owner, can't do it, you better bet your customers can't. Been using them for over a year!

Silver Falls Sustainability Co.
États-Unis
Presque 2 ans d’utilisation de l’application
31 mars 2024

They certainly increase the prices of the app without any warning at all and now since our subscribers are still in this we cannot close and canceled app.
WARNING do not ever use this app they are stealing money

TheSciFi.Net
États-Unis
Presque 2 ans d’utilisation de l’application
Recharge a répondu 8 avril 2024

Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan ...

30 juin 2023

Was on this app for almost 3 years. Now they say they are switching and charging everyone $99.00 a month. This created a lot of work for me now, Not happy about this.

Chef Gina's® Mini Food
États-Unis
Presque 2 ans d’utilisation de l’application
Recharge a répondu 30 juin 2023

We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do ...