Recharge Subscriptions

Excellent support! Nikola was great help. Documentation could be better tho. Some things are unclear like changing some things in bulk could be better documented.

The app is very easy to install. The customers interface is comfortable to work with, but not always intuitive. Customer support is great. Vary fast, very efficient and very friendly. Thank you.

Great app. Can be difficult to use at the time, but they have a great customer service and support team.

Overall ReCharge is a very good app that provides the ability to offer subscriptions to our customers. The support team has also been very responsive and helpful in addressing any issues we have run into.

I do think that having some added customization/flexibility in the way bundles are set up and function as well as within the interface would be very beneficial and take the app to another level. Some things are a bit limited and have required workarounds.

We converted to Shopify 2.0 and worked with your team, specifically Matt A., to make sure everything transitioned smoothly. We had to reset our system but everything worked out great!

ReCharge has made it easy for us to offer subscription shipping to our customers. The only features I'd like to see in upcoming releases are: - Full multi-currency support (in the works)
- WYSIWYG editor to updating email notification templates
- A more intuitive way to offer free shipping for subscribers only

One of the best Apps for subscriptions with many more features like third-party app integration, flows, etc.

The app support experience is also good.

Overall customer support is good and responsive. they helped with my issues in a timely manner.
features are good and the subscription product works great with shopify
Difficult to manage your own account settings, not clear how to manage yoru plans or see your cumulative fees

Recharge customer service has been consistently good! Only reason for 4 stars instead of 5 is that ReCharge doesn't have access to the Bulk Discount logic that we wrote as a Shopify Script. We setup a rule, "Buy 3 - 4 items, save 10%, buy 5+ items, save 15%." The initial order is priced correctly, but subsequent subscription orders do not have the bulk discount, so we have to manually correct these. It's a bit of a pain. I believe this is caused by a limitation imposed on ReCharge by Shopify not giving API access to Shopify Scripts. (?) ReCharge recommended that we use their new Checkout / Cart, but that currently only supports Shopify Payments, and we're on Braintree. So we're basically at a Catch-22. But in general, ReCharge does an excellent job for us and our customers.

App and configurations take a bit of getting use to however, their support team is great to work with. Javaughn was super speedy and helpful with getting a customer set up properly.