Avis (1 960)

Note globale
4,6
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 6 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 6 % des avis sont des avis à 1 étoiles
Modifié le 9 juin 2021

None existent customer service. Charges don't go through and tech support doesn't know why and won't answer you. Impossible to get help, they refuse to even offer a phone number!

eFlow Nutrition
États-Unis
Plus d'un an d’utilisation de l’application
20 juillet 2023

VERY DISSAPOINTED - After seeing the greedy change to pricing!

We have been using Recharge for nearly 2 years, and thought the prices were ok... though already not cheap. To now hear that the prices are being changed from "0 per/m with a 1% + 10¢ per transaction" to "$99 per/m with 1.25% + 19¢ per transaction fee" is mind-blowing.
Obviously, these guys don't care for their current customer base, ...

Na'vi Organics
Royaume-Uni
Plus d'un an d’utilisation de l’application
Recharge a répondu 24 juillet 2023

We’re sorry to hear this feedback. We did not make this decision lightly and the change will not impact your business until January 1, 2024. If there is anything else we can ...

26 février 2024

No reaction for support. I cancelled in 2023 the app due to a hefty price increase and they still charge. No answers to tickets. Fraud.

Naturalis Dog®
Suisse
Environ un an d’utilisation de l’application
Recharge a répondu 4 mars 2024

I appreciate you taking the time to leave a review. I'll be in communication with my team regarding the concerns you have surfaced.

- Ty Bailey | VP of Services

29 juin 2023

We had a few problems with this app and only used it for subscriptions. It kept missing subscriptions, and then the customer thought they had cancelled, and then recharged them the following month so the customer did not know where they were coming or going!

Due to the advertised price hike of the standard price going up to $99 PER MONTH we can no longer afford to use the subscription service. We ...

The Gothic Stationery Company
Royaume-Uni
Environ un an d’utilisation de l’application
Recharge a répondu 29 juin 2023

We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do ...

Modifié le 18 juin 2024

Pending

The Pod Company
États-Unis
7 mois d’utilisation de l’application
Recharge a répondu 17 juin 2024

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve. ...

26 octobre 2022

TERRIBLE CUSTOMER SERVICE. LOSING SUBSCRIBERS DAILY OVER THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS. LITERALLY THE ONE THING THEY WERE CREATED TO DO. I've been having issues since over two months, and all their support team says is that they are looking into the issue, they take days to answer emails and never provide a solution. Impossible to communicate over the phone and they don't answer ...

Made for living
États-Unis
11 mois d’utilisation de l’application
4 avril 2023

Customer service sucks, Taking this off of two of my websites. Companies like this profit off of our hard work and can't manage to help us resolve an issue. Do not use them

Refuel CBD
États-Unis
11 mois d’utilisation de l’application
Recharge a répondu 10 mai 2023

We are sorry to hear you had a less than stellar experience with use. We have taken this review to our team and will be working to remedy this experience for the future.
- Ty ...

Modifié le 24 février 2021

IF YOU CAN AFFORD PAYING FOR ANOTHER APP, PLEASE SAVE YOURSELF AND YOUR CLIENTS MONEY AND DO NOT USE RECHARGE My previous review said that the customer service was great... They upgraded me to the advanced support because of a big problem that their software caused. BUT I think it's even worse than before.... Support takes days to reply. They assure me that problems are resolved and the same ...

Elie’s Bowtiful Bows
Canada
11 mois d’utilisation de l’application
6 mai 2024

App itself looks great. Customer service a complete let down. Highly not recommend using this app for this reason alone. Non responsive. Month 3 being billed $499 USD (total $1497 USD) for the app to still not be working correctly on site.

Go Good
Nouvelle-Zélande
7 mois d’utilisation de l’application
Recharge a répondu 20 mai 2024

Thank you for taking the time to leave your feedback. I have reviewed your experience with my team.

- Ty Bailey | VP of Services

29 juin 2023

Amazing app, sadly the money has gone to their heads.
We have used it for a little while now, but we received an email today outlining the new pricing we are being forced to pay as of next year. $99pmo. Unachievable for smaller businesses to stay afloat with that hefty price tag. Would have been a better move to shift things to a lower PMO amount and up the fees. We literally only use the app for ...

Valkyrie RPG
Royaume-Uni
8 mois d’utilisation de l’application
Recharge a répondu 29 juin 2023

We’re sorry to hear this feedback. We did not make this decision lightly, and the change will not impact your business until January 1, 2024. If there is anything we can do ...