Avis (1 883)
Affiner
-
Par note
Great customer service!
We appreciate your review!
- Ty Bailey | VP of Services
I would recommend!
Thank you for your review!
- Ty Bailey | VP of Services
Recharge support is fantastic. We were will a smaller subscription management company prior and it might be days before we heard back from them. Recharge does a great job at prioritizing support tickets and replying promptly, even to low level issues.
We appreciate your feedback!
- Ty Bailey | VP of Services
I recently needed some tech support and was helped by Elijah. It was *hands down* the best support I have ever received. Elijah was prompt, clear, and kind. In 2 emails, Elijah was able to fully solve my problem. I am very impressed.
Thank you for your review - and the shout out to Elijah!
- Ty Bailey | VP of Services
Great bot (which is rare). Turned over to quality customer support quickly. Very satisfied with the experience.
We appreciate the five star review!
- Ty Bailey | VP of Services
Bad service and way overpriced! Beware. This company only cares about the $ in their pocket. EDIT: You can return funds charged with ZERO justification. Nothing justifies 400% increase. Especially when it is not specifically agreed to. You support can make it right but your company is greedy. So besides replying to this review with nonsense - you won't do anything.
Thanks for taking the time to share this feedback. We are sorry that our trial period did not match your desire for a full money-back guarantee.
We understand this price increase can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything else we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Great support from Juan C. with great explanations.
Quick replies and very good advice on the technical part.
I totally recommend :)
Thank you for the five star review - and the shout out to Juan!
- Ty Bailey | VP of Services
A+ response time.
We appreciate you leaving a review!
- Ty Bailey | VP of Services
Poor customer service. AI automated response via email not clear help to get myself migrated over
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve.
- Ty Bailey | VP of Services
their customer service team (namely Kiki) went outside of their scope to provide assistance for our website. truly appreciative!
Thank you for the shout out to the Support crew - especially Kiki!
- Ty Bailey | VP of Services