Avis (1 958)
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We had to run a bulk update through ReCharge which usually takes several business days. I explained to the team that our issue was a bit time sensitive and we needed the update done on a specific date -- they were very responsive and were able to accomodate my request! Matt and Nevena were in particular very helpful.
ReCharge's workflows are incredibly robust -- but VERY sensitive. I was going insane trying to figure it out myself, but Dalia from live chat spent 1.5 hours with me sorting it all out. She was AMAZING. Not a single detail was missed. EVERY STONE WAS TURNED. So polite. So helpful. And yes... we FINALLY cracked the code (thanks to her). If you don't have the chat functionality of ReCharge... it's worth every penny.
Wonderful service and great experience with support! All of my questions were answered and my issues were resolved quickly.
Tigist installed the code in a matter of minutes. Easy as can be. I would recommend this app to anyone.
Hi! I had a great expereince with ReCharge Support team. Tigist assisted me with ReCharge, as my computer was blocking it for some reason. She was very kind and helpful. 10/10!
Diego was very helpful and fixed the issue. thank you for your prompt response and quick action. Much appreciated!
Recharge support has been very helpful! They follow through with great communication on even the smallest issue. I am not tech savvy, but they have helped me with everything that has come up so far. I highly recommend this app in general - easy back end and front end. But they are the best support of all the apps I have on my shopify account.
Thank you for your kind words to our team. We always aspire to make our merchants feel supported & heard - no matter what their level of technical expertise.
- Ty | VP of Services
Nikola was super helpful in dealing with a recharge / shopify issue we had regarding inventory. After just a few emails it appears everything will be resolved. Nice work!
Thank you for leaving us a five star review - and for the shout out to Nikola!
- Ty Bailey | VP of Services
Katrina gets 5 stars! She is responsive, thorough, patient and detailed. I'm new to working with ReCharge and Katrina takes the time to make you feel like your questions and concerns are her top priority. Many thanks!
Great platform for subscriptions. Plenty of integrations as well. They helped us migrate all of our subscriptions over so that we could manage them in one place and better understand our data. Their analytics gives great insight to what's going in with your subscription business. We're overall happy with the app.