Note globale
Nombre d’avis par note
  • 86 % des avis sont des avis à 5 étoiles
  • 7 % des avis sont des avis à 4 étoiles
  • 1 % des avis sont des avis à 3 étoiles
  • 1 % des avis sont des avis à 2 étoiles
  • 5 % des avis sont des avis à 1 étoiles
30 septembre 2022

We are very pleased with ReCharge for the two months we've been using it. Our main worries are keeping things in stock to keep up with our subscriptions! Our time with the growth manager is coming to a close next week and I'm curious to see if that will impact our experience. So far we are pleased with the support and feel like we chose the right subscription app. In terms of improvements, we would like a feature where you could safeguard your subscription supply. For instance, there were times that we put a product out of stock in Shopify, so we have enough to fulfill subscription orders of that product. But to do that, you have to select "Create order always (and reduce inventory)." However, we then found in the ReCharge Customer Portal those products that are out of stock in Shopify, are in stock in the Customer Portal because of that order processing setting - which allows customers to change their subscription to something else that might be getting rationed. I think there needs to be additional controls to help stores manage and prioritize subscription orders and customers because it can become quite complex. We also had an issue with multiple shipping charges if an order included multiple subscriptions that have different recurring schedules. We are using ReCharge Shopify Checkout Integration and ReCharge says it is an issue that Shopify needs to solve, along with the 2.0 subscription widget not switching the price label between one-time and subscription options. I would like ReCharge and Shopify to work together to solve important issues that affect both of their customers.

T Nation Biotest
Plus d'un an d’utilisation de l’application
Modifié le 1 février 2023

I was sold and even signed a big expensive contract to migrate to recharge. I migrated all my customers and their has been glitch after glitch and it's a headache every single week. Beware if you are an established business with a lot of subscribers before you migrate to recharge. They are good sales people.
*update for 2023 - After getting through a rocky migration and having custom coding done to the portal, we are in a good place with recharge. I like it. Recharge also gave me a credit to my contract which I appreciate. They do have a lot of nice features like one time add ons and the back end is easy to use and figure out. I have bumped it up to a four because we are in a good place post migration and fixing all the bugs.

1915 Farm
6 mois d’utilisation de l’application
28 août 2023

The SMS feature wasn't working as expected. The 3-day notice to our customers (prior to shipment) wasn't going out. That's the most important text! Taylor P. was super helpful in getting the issue resolved. It did take a few weeks, but he maintained communication with me on a weekly basis do I knew the issue was still on his radar which gave me peace of mind. Taylor P was awesome! Thanks again for your diligence and attention to our issue. While I give the app 4 stars, I give Taylor P 5 stars!

Plus de 2 ans d’utilisation de l’application
Recharge a répondu 29 août 2023

We're glad to hear that Taylor was able to keep you up to date with regard to getting your concerns resolved. Thank you for taking the time to leave us a review and your feedback.
- Ty Bailey | VP of Services

Modifié le 2 février 2023

Great customer service by Taylor P but there's still room for improvement in the app, in terms of regenerating updates from Shopify to Recharge.

Is there a timeline for regeneration or updates will be made automatically could be implemented anytime soon? As for now, I find it a bit frustrating and efficient whenever I make a change in the Shopify setting, I would need to let the Recharge team know so they can help regenerate.

BOBBLE Sdn Bhd (1370132-P)
Plus de 3 ans d’utilisation de l’application
11 mai 2023

One of the best Apps for subscriptions with many more features like third-party app integration, flows, etc.

The app support experience is also good.

Plus d'un an d’utilisation de l’application
Recharge a répondu 16 mai 2023

We appreciate your shout out to the support team - and glad to hear that you're enjoying the array of features that we have to offer to keep our merchants successful!
- Ty | VP of Services

9 mars 2023

Overall customer support is good and responsive. they helped with my issues in a timely manner.
features are good and the subscription product works great with shopify
Difficult to manage your own account settings, not clear how to manage yoru plans or see your cumulative fees

Puzzle Culture Box
4 mois d’utilisation de l’application
29 juin 2023

Excellent support! Nikola was great help. Documentation could be better tho. Some things are unclear like changing some things in bulk could be better documented.

Presque 2 ans d’utilisation de l’application
Recharge a répondu 3 juillet 2023

We really appreciate your feedback and will be taking the time to bring your review up to the rest of our team for future updates. Thank you for the shout-out to Nikola!

- Ty | VP of Services

24 mars 2023

Good application! Not much control from the admin side but ReCharge support is responsive and efficient.

8 mois d’utilisation de l’application
21 avril 2022

Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required

The Coffee Company
Plus de 3 ans d’utilisation de l’application
27 mai 2022

ReCharge has made it easy for us to offer subscription shipping to our customers. The only features I'd like to see in upcoming releases are: - Full multi-currency support (in the works)
- WYSIWYG editor to updating email notification templates
- A more intuitive way to offer free shipping for subscribers only

MK Supplements
Presque 2 ans d’utilisation de l’application