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Recharge has been a very useful app for our business. It allows us to manage hundreds of weekly subscriptions and service is stellar. Recently Darius J. helped me with an issue that required some technical savvy. Beyond putting the changes through for me, he also explained each step of the process and also sent screenshots so that I can make updates on my own in the future. Recharge has been a great business partner.
Thank you so much for this wonderful review! Managing hundreds of weekly subscriptions is no small task, and we're really glad Recharge has been up to it. What you described about Darius - walking you through each step, sending screenshots, and making sure you'd be able to do it yourself next time - that's the kind of support we genuinely care about delivering. We'll make sure he sees this. Thank you for being such a valued merchant!
We recently migrated back to Recharge, and this was our fourth subscription platform migration. Recharge was actually our very first subscription platform, and we decided to come back because it has grown tremendously since we last worked with the team. I was excited to take advantage of all the new features and improvements.
Every migration comes with challenges you can't always prepare for, and I was very honest with the Recharge team about how nervous I was to make another move given our past experiences.
From start to finish, the entire team, from Sales to Migrations to Support, has been incredible. I almost feel bad that I take longer to respond than they do.
Leah, Arlon, Roshan, Alex, Zachary, and Amber have all been outstanding, especially Arlon, who drove our migration from start to finish. Despite the expected migration hiccups here and there, this has been the smoothest, most organized, and most supportive migration we've experienced.
Subscription migrations were relatively new territory for me, but I never once felt intimidated or unsupported. The team walked me through every step of the process, answered what felt like a million questions, and always made the time to ensure I understood not just the "how" but the "why."
We truly appreciate all of your hard work and are looking forward to a long partnership with Recharge. Hopefully, this is our last subscription migration :)
J'ai été aidé par un specialiste Recharge en ligne, Juan, qui m'a grandement aidé dans un souci impossible à régler seul. Il a même depassé mes attentes en me trouvant des solutions dignes d'un developpeur, merci beaucoup!
Merci beaucoup pour ce retour ! Nous sommes ravis que Juan ait pu vous apporter une aide aussi complète. Aller au delà des attentes de nos marchands est exactement ce que nous visons, et c'est formidable de savoir que cela s'est concrétisé pour vous. Nous transmettrons vos remerciements à Juan avec plaisir !
Outstanding support from real humans.
Managing subscription software on Shopify comes with unique hurdles, but the Recharge support team makes it incredibly easy. A massive standout is that you get to speak with real human beings, who possess genuine troubleshooting knowledge, which is incredibly rare these days.
Instead of just pasting generic canned responses or leaving you stuck with a robot, their team dives straight in to find a actual resolution. They are patient, thorough, and highly resourceful, providing clear context so you understand the fix. Having this level of reliable, expert human support provides massive peace of mind.
Wow, thank you so much for writing this out so thoughtfully. "Real humans with genuine troubleshooting knowledge" - that is exactly what we work hard to deliver, and hearing it called out as rare and valuable means everything to our team. Subscription management on Shopify has its complexities and we believe merchants deserve support that actually meets them there. We're so glad that's been your experience with us. Thank you, Merlo Coffee!
Of late, I have reached out to their support more and more with my queries and they have always been able to provide me with solutions. We have been using Recharge to manage our subscriptions since a long time now and we haven't had any issues. I like that they are also upping their technical capabilities which IMO was really needed at one point but they seem to be doing a good job there as well now.
Thank you so much for this thoughtful review! Long term merchants like you are such an important part of what motivates us to keep improving. It's great to hear that our support team has consistently been there when you need them, and we appreciate the honest feedback on the technical side too. We're committed to continuing to grow in that area and it means a lot to know you're seeing the progress. Thank you for sticking with us!
Genuinely impressive app, and equally impressive support team behind it. Leading up to our launch we had a really tricky case we were trying to accomplish and their whole team got behind us to help track down a solution. Highly recommend Recharge to anyone working with bundles or subscriptions (or both!).
I have been using Recharge for many years, and it has made me life so easy in terms of managing a subscription service for my business. Its taken away so much admin I had to do myself. Im not a very technical person and find it really easy to use. And when i get stuck their team are so helpful in resolving things. This week I had some issues and their team member Mallory was so helpful in resolving my issue. He sorted something for me in minutes, yet it would have taken me all day! Amazing, Love it!
Thank you so much for this wonderful review! It means a great deal to hear that Recharge has taken so much off your plate over the years. Making subscription management feel easy and accessible for everyone, regardless of technical background, is something we genuinely care about. And we're so glad Mallory was there when you needed her. We'll be sure to pass along your kind words to her!
We just completed a full migration from PayWhirl to Recharge and the experience was amazing. The platform is powerful and flexible, and the support made all the difference. A special thank you to Arlon, who was incredibly helpful, fast, and precise in solving a complex shipping issue across thousands of subscriptions. Everything works perfectly now. Highly recommend.
We switched from another subscription platform, the onboarding process and switching was very smooth with a step by step process and plan given to get the most out of the recharge platform. Since switching, subscriptions have grown significantly, cancellations are down, failed payments are down, whilst win backs and retentions are up. The loyalty and referral programs have been huge successes also. Support throughout was great when we needed to tap into the knowledge base, highly recommend the app.
Wow, thank you so much for this incredibly thoughtful review! Results like these - subscriptions growing, cancellations down, failed payments down, and win backs and retentions up - are exactly what we hope to help merchants achieve, and it's genuinely exciting to hear that it's all coming together for you. We're also glad the onboarding and migration felt smooth and that the loyalty and referral programs have been such a hit. Thank you for the recommendation and for sharing your experience so thoroughly!
An excellent subscription solution backed by a truly outstanding support team. The platform is reliable, easy to use, and the customer service goes above and beyond. Highly recommended for anyone looking to streamline their subscription management.
Thank you so much for this thoughtful review! We're really proud of our support team and it's wonderful to hear that their dedication made a difference for you. Reliable and easy to use is exactly what we aim for, and knowing it's landing that way means everything to us. We appreciate the recommendation!
