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Nevena at Recharge was super helpful for my latest bulk edit request. I was told it could take up to 5 business days and it took 1 day, so really rapid work as well. Thanks again to Nevena & Recharge team.
VERY DISSAPOINTED - After seeing the greedy change to pricing!
We have been using Recharge for nearly 2 years, and thought the prices were ok... though already not cheap. To now hear that the prices are being changed from "0 per/m with a 1% + 10¢ per transaction" to "$99 per/m with 1.25% + 19¢ per transaction fee" is mind-blowing.
Obviously, these guys don't care for their current customer base, especially the smaller businesses.
We’re sorry to hear this feedback. We did not make this decision lightly and the change will not impact your business until January 1, 2024. If there is anything else we can do to help during this time of transition, please reach out to us.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
- Ty Bailey | VP of Services
Recently, I was experiencing some error issues with ReCharge and Julmar was integral in supporting me figure out what was going on. Julmar was patient, friendly and knowledge - delivering to me exceptional support. I'm so very grateful and won't hesitate to reach back out for support again. Thanks Julmar for all your help!
Great app, clean interface, and makes the process of accepting subscriptions very easy. Support is also top-notch. Had an issue regarding my shipping set up and I was promptly assisted by Erica. She was very attentive and followed up with me in order to help me get things sorted. Awesome support, I'm really impressed! Thanks and keep up the great work!
Adriana was extremly helpful yesterday and today with answering my questions about Recharge. She completely solved my problem and her responses were very quick, along with visuals to help me see the solution. Thank Adriana. I hope if I have any questions in the future, I get your help again. Due to her help, my business is now all set up with Recharge. Jan Laxton-Real Raw Beauty
The service was really good, they helped me solve the issue I had with no products showing on the app.
Prepare to annoy and frustrate your most loyal customers, and receive numerous emails to help manage their subscriptions. App is so buggy at the moment that I can't even manage my own subscriptions with them. If I, the owner, can't do it, you better bet your customers can't. Been using them for over a year!
This app has really helped us provide a great subscription service for our customers and would highly recommend it. Great service!
It's also easy to use, with no over-set settings,Snežana A. helped me solve the problem quickly, thank you,
crystal was extremely helpful. She helped resolved my issue and was very quick in coming back to me.