Recensioni (2.162)
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In base alla valutazione
The customer service is great! Mallory C. helped us with a complicated task, she provided reassurance and a solution every step of the way.
Thank you for the kind words about Mallory! She is truly a gem on our team and we are so proud to have her representing Recharge. We know complicated tasks can feel overwhelming and we're so glad she was able to provide the reassurance and solutions you needed every step of the way. Thank you for being part of the Recharge family!
Jovana T was a massive help to me sorting a recurring order out that hadn't processed properly. The live chat assistance is invaluable.
Wonderful service and excellent customer support. Very helpful, responsive, and clear in communication.
Thank you for the feedback. I’m glad the team has been helpful to you.
Ty Bailey | VP of Services
I had a great experience dealing with Recharge support, especially with the rep Nena. She was able to help me identify why I had subscription pricing errors and clearly, in a detailed way, told me how I can fix it. I was able to do that very quickly.
This app is insanely well built. We transitioned from BOLD subscription app (which was not ideal to be using in the first place) to Recharge. The migrations team is very knowledgeable. Setup is seriously the easiest I've ever seen. And cancelation prevention works incredibly well right off the bat with their AI. Highly suggest.
This is fantastic to hear. I’m glad the migration experience was smooth and that the platform and features are delivering value right away.
Ty Bailey | VP of Services
I find it a very effective application for our stores. The support available is also excellent. I highly recommend.
Appreciate your feedback. I’m glad the platform has been effective for your stores and that support has been strong.
Ty Bailey | VP of Services
Great human customer service support (I started off with the bot) loved the feature that he was able to remote into the backend of my Shopify as a collaborator. Very helpful!
We love hearing this! Our team genuinely cares about giving real, human support, and the collaborator access feature is one of our favorites for getting things sorted quickly and correctly. Thank you so much for taking the time to share your experience!
Sterling was very knowledgeable and helped me figure out my issue quickly and efficiently
Thank you for sharing this. I’m glad Sterling was able to quickly and efficiently help you resolve your issue.
Ty Bailey | VP of Services
It’s always a great feeling when a support experience actually feels... supportive. Matt nailed the two most important parts of customer service: technical competence and persistence.
Thanks!
Thank you for this thoughtful note. I’m glad Matt demonstrated both expertise and persistence to get things resolved for you.
Ty Bailey | VP of Services
Amazing service and support from Natalie S.
Recharge has been amazing for our business.
Thank you for this! We're so glad Natalie S. was able to deliver an amazing experience for you, and it's wonderful to hear that Recharge has been a strong fit for your business. We'll make sure Natalie sees this. We truly appreciate your support!
