Recharge Subscriptions

I had been using this app for almost two years for a monthly art pin subscription club.

Unfortunately the price hike makes this unusable for very small businesses. I can handle a % fee increase because it is scaled to the size of my business, but the new $99 per month flat fee kills this for small businesses and those just starting out. This new monthly fee represents a price hike of over 900% per month for me.

This might work for larger customers who can easily absorb a flat fee, but for little guys like myself and several others I have spoken to, this just doesn't work.

At least I have the rest of 2023 to migrate to another solution for my club.

Interface is clunky (can't easily find where to do things like modifying outgoing email copy) and uses difficult-to-understand language, especially in the updates section of customer accounts. We lost two subscriptions because they were put through as one-time purchases yet Recharge couldn’t explain why. The add-ons section looks unrefined and is difficult for customers to comprehend (a time-consuming process for the few who do) so we lose out on add-on purchases. Now, we’re trying to achieve the ‘simple’ task of updating our email address: not only have we gone back-and-forth with Recharge for over a week, now we’re receiving error messages and customer emails are still going from our old email. Once our plan is up, we’re moving to a new app—also one that won't charge $99/month plus a transaction fee—even at the risk of losing current subscribers.

If zero stars were an option, that's what I'd choose. Recharge got in touch with us about integrating the new checkout, a process I was interested in. Despite my repeated inquiries about implementing it on a preview theme, they went ahead and did it on our live theme. As a result, our checkout has been dysfunctional since 5am EST. It's clear they didn't conduct proper testing and didn't inform me until they were already converting it at 5am on a Monday. Needless to say, this experience has left me extremely dissatisfied.

I would give zero stars if I could. Customer service is terrible. They no showed twice on migration zoom calls. I can't imagine trusting my subscription services to a company that can't show up for a scheduled Zoom call.

The app used to be impressive, we have been using it for some time, but today we received an email outlining the new pricing that we will be required to pay starting next year: $99 per month. This exorbitant price tag is simply unaffordable, making it difficult for us to survive. And to have the gall to also continue/increase the transaction fee at the same time.

We're disappointed.
We will promptly search for an alternative app provider if this remains smh

VERY DISSAPOINTED - After seeing the greedy change to pricing!

We have been using Recharge for nearly 2 years, and thought the prices were ok... though already not cheap. To now hear that the prices are being changed from "0 per/m with a 1% + 10¢ per transaction" to "$99 per/m with 1.25% + 19¢ per transaction fee" is mind-blowing.
Obviously, these guys don't care for their current customer base, especially the smaller businesses.

We had a few problems with this app and only used it for subscriptions. It kept missing subscriptions, and then the customer thought they had cancelled, and then recharged them the following month so the customer did not know where they were coming or going!

Due to the advertised price hike of the standard price going up to $99 PER MONTH we can no longer afford to use the subscription service. We were paying between $15 and $25 per month depending on subscription numbers.

As subscription box margins are tight, we can no longer afford this service and will be looking elsewhere.

There's absolutely no support. NOTHING!
The "Get Help" link in their app is inactive. There's no online chat and there's no ticket system.
How does Shopify let them have apps?

None of the functions in this app work. When you try and cancel a subscription it never works and that is a great way piss a customer off when they see their $300+ subscription has been renewed and they don't want it. I have tired to delete the app and the instructions they give you don't even work. This app sucks so bad.

Amazing app, sadly the money has gone to their heads.
We have used it for a little while now, but we received an email today outlining the new pricing we are being forced to pay as of next year. $99pmo. Unachievable for smaller businesses to stay afloat with that hefty price tag. Would have been a better move to shift things to a lower PMO amount and up the fees. We literally only use the app for its subscription functions, nothing else is used by us and we have to pay this massive price tag for features was have no interest in at all.

Daft.
Disappointed.
We will be finding a new app provider asap now so i no longer pay in to this money-hungry stupidity. Small businesses and large ones pay enough in apps as it is without this sort of hike.
good app, not worth that much, sorry it really isn't.

best of luck