Recensioni (1.904)

Valutazione complessiva
4,6
Numero di recensioni per livello
  • Il 86% delle recensioni ha 5 stelle
  • Il 6% delle recensioni ha 4 stelle
  • Il 1% delle recensioni ha 3 stelle
  • Il 1% delle recensioni ha 2 stelle
  • Il 6% delle recensioni ha 1 stelle
2 ottobre 2024

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

Carabello Coffee
Stati Uniti
Circa 7 anni di utilizzo dell’app
Recharge ha risposto 21 ottobre 2024

Thank you so much for your review and feedback.

- Ty Bailey | VP of Services

25 ottobre 2024

Very good and fast experience to check on the issue

Toof Inc
Stati Uniti
Oltre 5 anni di utilizzo dell’app
Recharge ha risposto 1 novembre 2024

We appreciate your review and feedback!

- Ty Bailey | VP of Services

1 agosto 2024

We've been using the Recharge Subscriptions app for our business for a few years, and we've been overall satisfied with its functions, fairly seamless integration, and analytics capabilities.

The conversion process wasn't necessarily seamless, but the issues were minor enough, and easy to figure out. We did find the Recharge support staff to be fairly quick at responding, knowledgable, and above all, helpful in troubleshooting and providing solutions.

Bolt Coffee Subscriptions
Stati Uniti
Oltre 5 anni di utilizzo dell’app
Recharge ha risposto 5 agosto 2024

We appreciate you taking the time to leave a review and feedback!

- Ty Bailey | VP of Services

13 agosto 2024

Nick from the e-shop Genius helped us uninstall this app easier by helping remove coding from theme.

Dushi Australia
Australia
Oltre 5 anni di utilizzo dell’app
Recharge ha risposto 26 agosto 2024

Thank you for your review.

- Ty Bailey | VP of Services

19 luglio 2024

Courteous, professional and timely customer support. Much appreciated dealing with real humans in these times where AI has replaced customer service personnel in too many businesses.

InfoDefender
Canada
Circa 3 anni di utilizzo dell’app
Recharge ha risposto 22 luglio 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

2 settembre 2024

App super completa per la funzione abbonamento. Supporto veloce e disponibile. Metto 4 stelle perché al momento abbiamo problemi con gli abbonamenti attivi su prodotti esauriti (quando il prodotto va sold out, l'ordine si crea lo stesso).

SofidelShop
Italia
Circa 5 anni di utilizzo dell’app
Recharge ha risposto 16 settembre 2024

Thank you for your review!

- Ty Bailey | VP of Services

2 aprile 2024

Recharge has been a good app. There have been a few tiny glitches but the suppport team has been very timely with quick fixes and good communication.

If there were something to improve upon, more UX testing with "normal" users on customer side. Some of our customers are able to manage their subscriptions easily, but we still have a number who are confused and we help with our support team.

Alaska Gold Seafood
Stati Uniti
Oltre 2 anni di utilizzo dell’app
Recharge ha risposto 8 aprile 2024

We appreciate your feedback!

Ty Bailey | VP of Services

9 novembre 2023

Overall ReCharge is a very good app that provides the ability to offer subscriptions to our customers. The support team has also been very responsive and helpful in addressing any issues we have run into.

I do think that having some added customization/flexibility in the way bundles are set up and function as well as within the interface would be very beneficial and take the app to another level. Some things are a bit limited and have required workarounds.

Superior Provisions
Stati Uniti
Quasi 2 anni di utilizzo dell’app
Recharge ha risposto 15 novembre 2023

We appreciate your feedback and for your time in leaving this review!

- Ty Bailey | VP of Services

29 febbraio 2024

I have never been a fan of this app...but I am warming to it since integrated checkout with shopify and chat support. Just had a great experience with support person Jaden Walker. Thanks

We Are Planet Hope
Canada
Oltre 4 anni di utilizzo dell’app
Recharge ha risposto 4 marzo 2024

We appreciate you taking the time to leave a review!

- Ty Bailey | VP of Services

9 gennaio 2024

I would recommend it. Great customer service and easy to use! Although, my clients tend to have a tough time canceling subscriptions that they ordered by accident.

EssenceTree
Stati Uniti
Circa 2 anni di utilizzo dell’app
Recharge ha risposto 16 gennaio 2024

Thank you so much for your review and the feedback you've provided!

- Ty Bailey | VP of Services