Recensies (1.917)

Algemene beoordeling
4,6
Cijfers per recensieniveau
  • 86% recensies zijn 5 sterren
  • 6% recensies zijn 4 sterren
  • 1% recensies zijn 3 sterren
  • 1% recensies zijn 2 sterren
  • 6% recensies zijn 1 sterren
27 december 2023

I would give zero stars if I could. Customer service is terrible. They no showed twice on migration zoom calls. I can't imagine trusting my subscription services to a company that can't show up for a scheduled Zoom call.

Scribbler
Verenigde Staten
Ongeveer een maand gebruiken de app
Recharge heeft geantwoord 2 januari 2024

Thank you for your feedback. I have been in contact with my team regarding your concerns.

Ty Bailey | VP of Services

2 juni 2021

Poor customer support. They have a massive paywall to be able to access a standard level of customer support.

Amino Elite
Australië
Ongeveer een maand gebruiken de app
17 augustus 2021

I do not recommend this app because of the poor service. I have been trying for two weeks to solve the problem of wanting to use the app and I got tired of waiting. Very bad support service. They just don't care about their customers.

Dr. Carlo Blanco
Verenigde Staten
26 dagen gebruiken de app
6 mei 2021

We got all our products uploaded and in almost no time, the app malfunctioned. You will get a templated email that says your problem is complicated and it has been escalated. Then, you will not hear back from them. Seems like they are badly broken right now. Maybe if you are reading this at a later date... it might be fixed. Today, it is broken.

Bean Nation
Verenigde Staten
24 dagen gebruiken de app
18 juni 2021

Quite simply the worst customer service I have ever experienced! Installed the app, my customers could not checkout - I am using a premium theme, and there was no error to say that their app and my theme would not work... We installed the code they asked us to install, still didn't work - then told us that they could not longer help! F*cking useless! Has so much potential..

Plonk Wine Co
Verenigd Koninkrijk
3 dagen gebruiken de app
Bewerkt 24 december 2022

This app had legal terms that covered the checkout page. I never was able to find a way to remove this. The legal terms covered other text. I was only able to move the widget around on the page but never remove the legal terms. This made the app unusable. If the app covers your websites text and makes reading about your product impossible why use this app?

August Moon Organics
Verenigde Staten
3 dagen gebruiken de app
24 juni 2021

I didn't even get to try it ... when I go to "open application" the page goes blank ... I tried to find a link for support or help and I didn't find it either ... curious experience

MrLaundry
Chili
2 dagen gebruiken de app
3 februari 2022

First of, the app is a great app, the service that the app provides is awesome. However, you have to pay 300$/ month if you want to customize the theme. If you want to change colors, that is easy in their CSS builder. But it stops there... When reading out there live chat is really lousy with slow answers, answers that clearly states that the one on the other side of the chat haven't read what you just wrote. And this persons tip for me was to reach out to one of there partners... Costs from 1000$... Also, translation is a beast. Manually translation over 100 sentences.

MEMOAIR
Zweden
Ongeveer 24 uur gebruiken de app
23 april 2021

Did not work for us, as we are based in India and subscription payment works only with SHOPIFY PAYMENT, but SHOPIFY PAYMENTS are not available in India.

jagatpharma
India
Ongeveer 24 uur gebruiken de app
6 mei 2022

PLEASE PLEASE PLEASE don't get fooled by their positive reviews. This app is an evil. Their customer service is awful. A pure waste of time and money. Read NEGATIVE REVIEWS first.

Clear Comfort Night Guards
Verenigde Staten
Ongeveer 19 uur gebruiken de app