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We have used recharge now for about 6 months. The service has been great! Recently, we had an issue where our customer's portal wasn't showing up in the backend of our website. We reached out and the Recharge staff was able to go in and fix it for us which was a huge help because none of us know coding here! Thank you Recharge team! :)
Service client au top : réactifs et à l'écoute ! Beaucoup de fonctionnalités, ça marche correctement
Every time I have an issue with shopify regarding customers subscription, the team has been very attentive with an easy and straight forward explanation and directions for the company and for the customers. Elijah has being very very helpful and professional, offering an instant and accurate reply. I am very satisfied overall with your customer attention.
Very good support by Denis R. Helped fast and helped with every question I had and fixed all problems.
Byron C. has helped me a few times already and has done a great job each time. I'm pretty sure each time was towards the end of the week on a late Thursday or Friday.I figured I would get a response on the following Monday since it was the weekend and that's what happened. I really appreciate the response. They always seem to go above and beyond!
Support staff was super helpful and informative. Stuck with of dev team from integration to launch. We hope to see this level communication continued as we progress.
John Muhlenberg gave us the best customer success experience ever! Give this man a promotion. We had to migrate our subscribers from an off-shopify platform which was a huge pain, but John was extremely patient and supportive throughout the whole process. 10 stars ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ ⭐️
We really appreciate the shout out for John and all of his hard work getting your store up and running - we think he's fantastic too!
- Ty Bailey | VP of Services
Customer service during set-up was quick and effective. Prefer this app above others in the app store.
Good customer service,The support helped me to fix the problem just in a few hours. Generally happy with the app
We just launched on Recharge and the support was great. Even after launch...our growth account manager helped us solve issues that came up and was super responsive.