Recharge Subscriptions , 1 723 avaliações

This app is a must have for any shopify store. Their customer support is helpful and prompt. Dalia F saved the day!

Great onboarding support from our representative. Had hiccups getting the program transferred over but were able to get things figured out with support and program is running well. Cheers.

the support is fast and great (we had Alicia J to help our issues with system), but the app itself is 3 stars since its not friendly for Asia market use. the time frame is US or CANADA base so we have to always edit customer's order when we process them. also first name and last name flip so it was very confusing for our customers. If in the near future you could create the app more friends for Asia (like Japan), that would be great.

Great service from Clayton and Javaughn re bulk edits to orders when we needed it. Timely, clear and polite. Thanks

Big thanks to Matt. Prompt response to my email and great options to help me with my customization request. This app works very well.

This app is helpful for me to grow my business (though it does have some bugs occasionally)
Support staff is attentive and helpful when I emailed them.
Thumbs up!

Buen servicio de atención al cliente. Buena integración. Nosotros trabajamos una suscripción de café con varias variantes y no ha habido ningún problema. Como mejora propondría que las traducciones se pudieran migrar de un dashboard a otro. Actualmente si quiero actualizar el panel de control debo de volver a escribir todas las traducciones al español que no son pocas.

I have been using ReCharge for 4 months now and I'm very happy with it. The customer service is great. we have converted about half of our regular customers to auto-renew. It's easy to go in and make changes, and the customers get clear email updates on their accounts.

Compared to other subscription apps, this one is most completed. Their support is amazing and they fixed the translation issues quite quickly. However, I needed to stop using the app and Shopify platform because the new integration with Shopify checkout doesn’t SEPA direct debit, most important payment method in EU. Very unfortunate after all the effort we put into it, but that’s the lack of functionality from Shopify side and not willing to temporarily accept the ReCharge legacy checkout.

Integration not smooth, support would be wise to dig into why it's not working before assuming it's a third party page builder.