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Roberto was a great help and resolved my issues quickly!
Thank you for taking the time to leave a review and a shout out to Roberto!
- Ty Bailey | VP of Services
Great support
Top tier app for managing simple and complex subscriptions. Our team was able to integrate Recharge very quickly and it handles a number of complex edge cases. Their support responds within 12 hours as well!
Thank you for taking the time to leave a positive review of your experience!
- Ty Bailey | VP of Services
The customer service team is very helpful!
We appreciate the shout out to our support team!
Ty Bailey | VP of Services
If zero stars were an option, that's what I'd choose. Recharge got in touch with us about integrating the new checkout, a process I was interested in. Despite my repeated inquiries about implementing it on a preview theme, they went ahead and did it on our live theme. As a result, our checkout has been dysfunctional since 5am EST. It's clear they didn't conduct proper testing and didn't inform me until they were already converting it at 5am on a Monday. Needless to say, this experience has left me extremely dissatisfied.
I appreciate you taking the time to leave us your feedback. I will be bringing your concerns up to the rest of my team for discussion on how we can improve our processes.
- Ty Bailey | VP of Services
Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.
Thanks for taking the time to share this feedback. We understand this can impact your business and did not make this decision lightly. Updating the price of our Standard plan gives us the continued flexibility and resources to invest in merchant support and innovative solutions to power our merchants in the future. Please reach out to our support team if there’s anything we can do.
Support: https://support.rechargepayments.com/hc/en-us/requests/new
Quick and efficient and took care of my request with ease!
Perfect service today!
Thank you for taking the time to leave us a review. I'm glad to hear you've had a positive experience with our service.
- Ty Bailey | VP of Services
Extremely helpful support from Adam and team as we worked through a subscription migration.
Thank you so much for leaving your kind words to Adam. We're glad to hear that you've had a positive migration experience.
- Ty Bailey | VP of Services
Matt A. helped me trouble shoot some issues and he was super attentive, patient and helpful. Recharge is lucky to have him!
We appreciate you taking the time to leave a shout out for Matt! Glad to hear you've had a positive experience.
- Ty Bailey | VP of Services
They gave me my refund of surprising new charges after 7 days back and forth with Shopify support and them.