Avaliações (1 941)

Avaliação geral
4,6
Pontuação por nível de classificação
  • 86% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 6% das classificações são de 1 estrelas
28 de novembro de 2024

very helpful with tutorials so I can then help customers on my own

Santa Barbara Nutrients
Estados Unidos
Aproximadamente 3 anos usando a aplicação
Questão respondida por Recharge 17 de dezembro de 2024

Thank you for your review!

- Ty Bailey | VP of Services

9 de janeiro de 2025

The most poor customer service ever, never helpful. They have never been able to help on that chat

Kisstheearth
Nova Zelândia
8 meses usando a aplicação
Questão respondida por Recharge 4 de fevereiro de 2025

We appreciate you taking the time to share this feedback. We will be reviewing the support ticket for future training opportunities.

- Ty Bailey | VP of Services

Editado a 30 de dezembro de 2024

UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service.

ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and said that they would help me set it up before launching. I agreed, but didn't realize the contract I signed said I would start paying right away. I found out 8 months later that I'd been paying $200/month for something I'd never used. My fault for not reading the contract and just believing the sales pitch. When I reached out to explain, they told me I should feel lucky that I don't have to pay more because I'm on a legacy plan.

Crisper
Canadá
Quase 3 anos usando a aplicação
Questão respondida por Recharge 30 de dezembro de 2024

We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve.

- Ty Bailey | VP of Services

13 de dezembro de 2024

Jaden is such a great support! So thankful being supported by him/her! Helped me with multiple issues and guided me through properly. Thanks again Jaden!

Bloom Better
Canadá
Aproximadamente 1 ano usando a aplicação
Questão respondida por Recharge 17 de dezembro de 2024

Thank you for your review - and for the shout out to Jaden!

- Ty Bailey | VP of Services

Editado a 27 de janeiro de 2025

Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in. Sydney did a great job on the call and I'm very happy.

Artisans of Barossa
Austrália
Quase 2 anos usando a aplicação
Questão respondida por Recharge 17 de dezembro de 2024

We appreciate your feedback and review!

- Ty Bailey | VP of Services

19 de novembro de 2024

We've used Recharge for a few years, without a doubt they are the best Shopify subscription app. The product is frequently updated, and the support provided is quick, efficient, and genuinely helpful.

We recently merged two instances of Recharge together, and the support from the Migration Team was second to none - big shoutout to Alex M for all his (very patient) help.

Rare Tea USA
Reino Unido
Mais de 3 anos usando a aplicação
Questão respondida por Recharge 25 de novembro de 2024

Thank you for sharing your experience!

- Ty Bailey | VP of Services

4 de dezembro de 2024

Great support from the team as always

Fruit 4 London
Reino Unido
Mais de 1 ano usando a aplicação
Questão respondida por Recharge 17 de dezembro de 2024

We appreciate the shout out to our support team!

- Ty Bailey | VP of Services

9 de dezembro de 2024

Recharge is awesome. They actually answer their chat messages! They are quick, easy to follow, and answer all your questions. In this day I appreciate humans that respond. Thank you!

Shakewell
Estados Unidos
12 meses usando a aplicação
Questão respondida por Recharge 17 de dezembro de 2024

We appreciate your review!

- Ty Bailey | VP of Services

26 de novembro de 2024

Great customer support

RajaniMD
Estados Unidos
Quase 2 anos usando a aplicação
Questão respondida por Recharge 17 de dezembro de 2024

Thank you for your five star review.

- Ty Bailey | VP of Services

22 de novembro de 2024

Live chat with a member of the Recharge team helped resolve a customer issue quickly with Shop pay and subscriptions.

The Locked Library
Reino Unido
Mais de 2 anos usando a aplicação
Questão respondida por Recharge 25 de novembro de 2024

We appreciate the review!

- Ty Bailey | VP of Services