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very helpful with tutorials so I can then help customers on my own
Thank you for your review!
- Ty Bailey | VP of Services
The most poor customer service ever, never helpful. They have never been able to help on that chat
We appreciate you taking the time to share this feedback. We will be reviewing the support ticket for future training opportunities.
- Ty Bailey | VP of Services
UPDATE: reply suggested that I've been in conversation with Recharge about this issue, but that's not the case as I haven't spoken to anyone since the response I described below. At that time it was made clear to me that your team member wasn't interested in helping, so I felt had to cancel the Rewards service.
ORIGINAL POST: They reached out to upsell me on an additional service (Rewards), and said that they would help me set it up before launching. I agreed, but didn't realize the contract I signed said I would start paying right away. I found out 8 months later that I'd been paying $200/month for something I'd never used. My fault for not reading the contract and just believing the sales pitch. When I reached out to explain, they told me I should feel lucky that I don't have to pay more because I'm on a legacy plan.
We appreciate you taking the time to share this feedback. We see you’re in conversations with our team now and we’re always interested in chatting to know how we can improve.
- Ty Bailey | VP of Services
Jaden is such a great support! So thankful being supported by him/her! Helped me with multiple issues and guided me through properly. Thanks again Jaden!
Thank you for your review - and for the shout out to Jaden!
- Ty Bailey | VP of Services
Even though there are several workflow exceptions that are hard to find and resolve the overall working of the app and the support team make this app worthwhile investing in. Sydney did a great job on the call and I'm very happy.
We appreciate your feedback and review!
- Ty Bailey | VP of Services
We've used Recharge for a few years, without a doubt they are the best Shopify subscription app. The product is frequently updated, and the support provided is quick, efficient, and genuinely helpful.
We recently merged two instances of Recharge together, and the support from the Migration Team was second to none - big shoutout to Alex M for all his (very patient) help.
Thank you for sharing your experience!
- Ty Bailey | VP of Services
Great support from the team as always
We appreciate the shout out to our support team!
- Ty Bailey | VP of Services
Recharge is awesome. They actually answer their chat messages! They are quick, easy to follow, and answer all your questions. In this day I appreciate humans that respond. Thank you!
We appreciate your review!
- Ty Bailey | VP of Services
Great customer support
Thank you for your five star review.
- Ty Bailey | VP of Services
Live chat with a member of the Recharge team helped resolve a customer issue quickly with Shop pay and subscriptions.
We appreciate the review!
- Ty Bailey | VP of Services