Recharge Subscriptions

TERRIBLE CUSTOMER SERVICE. TAKES OVER 24 HOURS TO RESPOND AND THAN WITH CANNED AND SCRIPTED RESPONSE...NEVER DIRECTLY ANSWERING QUESTIONS....THEY KEEP SAYING "HAVE CUSTOMER RETRY OR CHANGE CREDIT CARD" , THEY KEPT BLAMING SHOPIFY....THIS APP'S INABILITY TO PROCESS SUBSCRIPTIONS IS MIND BLOGGING. LITERALLY THE ONE THING THEY WERE CREATED TO DO, FORGET ALL THE BELLS AND WHISTLES THEY CLAIM.... EXTREMELY DISAPPOINTING. A ZERO STAR IF I COULD.....I AM LOOKING INTO MIGRATING TO SOMETHING ELSE

Horrible customer service, and horrible product. Crashed multiple times a week, and clients were then unable to check out. Multiple day wait times to hear from back from customer service. This has happened to my website now 6 times, and they have failed to provide any help or reasoning behind it. Would not recommend this product to anymore.

Terrible customer service and support. Zero support for launch. Advised a 30min migration - it took 72 hours. Use another subcription app.

Charged me 100$ per month for my subscription without my approval. Extremely dishonest company to long time customers. DO NOT USE.

I wish I could give this app 1/2 a star. Initially, app worked as expected - but over the last year, we have experienced key functionality failures. My business missed out on thousands of dollars that were supposed to be auto-charged by this app and despite the date being set... it did not charge the customers. Now we have to go back and attempt to manually reach out to each customer for those payments. What a nightmare and embarrassment. I will no longer be using this app. Oh and there is no way to contact a live rep - only via emails. Wish I never used this service.

If I could give you all a zero I would. they are purposely screwing over small and medium business. I just had a meeting with them and they told me that they do not want to work with small businesses and they are doing that by charging prices for their membership that they know business owners can't afford. They told me that they would rather have our small business work with yotpo instead. What business in their right mind would purposely send customers to other businesses? They are shady and a greedy company. I do not see them being able to survive if they keep screwing over small business owners.

Recharge is the only app I've given a 1 star review. For starters, when an update to our theme was made, Recharge simply stopped taking in any new customers. We were fooled because older subscriptions were coming in daily. We found out a couple months later, shame on us. We most likely lost 100 subscribers valued at $80/mo. To get Recharge to work again, they asked us to hire people who can write code to fix the bugs. No Thanks. We simply had Seal Subscriptions up in ten minutes, and now the issue is Recharge's customer service is so incredibly slow, we are unable to transfer the current subscriptions. Another "tack on the wall" was a year into our subscription, they wanted to double their customer's rate.

If Recharge takes care of this ASAP, I'll update this review. Until then, I heavily regret using them.

11/14/23 Update - Recharge is nowhere to be found. We've been actively trying to move our subscriptions to Seal, but Recharge will not respond and won't give access to the correct CSV or API keys needed.

11/16/21 Update - Recharge responded, but gave me the same instructions found online which don't work. We don't have access to pull the correctly formatted CSV nor have the API keys. Still 1 star service. I'm guessing we'll play "email tag". At this point, we're worried we'll just lose the current subscribers.

11/27/23 Update... Still no luck. Tech support has not been helpful at all and so far, our only chance to get everyone off recharge is bribing my customers with a $5 OFF coupon to manually go in and re subscribe to a product. Even then, we'll likely lose at least half of the subscribers.

Our Seal Subscriptions have a higher conversion rate and is a tad more visually appealing. The pricing is much more fair as well.

Run from Recharge...

I was willing to cope with the many technical issues. But you have neglected my support request for over a week on a very important theme launch, despite the numerous emails I've sent. You don't even have a customer service number. As a paying customer, what other options do I have to get my issues resolved? This is unacceptable. My project timeline has now been completely derailed because of ReCharge's inaction. Please please fix this now.

The app used to be impressive, we have been using it for some time, but today we received an email outlining the new pricing that we will be required to pay starting next year: $99 per month. This exorbitant price tag is simply unaffordable, making it difficult for us to survive. And to have the gall to also continue/increase the transaction fee at the same time.

We're disappointed.
We will promptly search for an alternative app provider if this remains smh

Over priced and taking too much from their customers. If you are a small business trying to scale steer away!! High monthly fees, as well as fees per transaction and an extremely slow analytics system to go with it.