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We had to run a bulk update through ReCharge which usually takes several business days. I explained to the team that our issue was a bit time sensitive and we needed the update done on a specific date -- they were very responsive and were able to accomodate my request! Matt and Nevena were in particular very helpful.
ReCharge's workflows are incredibly robust -- but VERY sensitive. I was going insane trying to figure it out myself, but Dalia from live chat spent 1.5 hours with me sorting it all out. She was AMAZING. Not a single detail was missed. EVERY STONE WAS TURNED. So polite. So helpful. And yes... we FINALLY cracked the code (thanks to her). If you don't have the chat functionality of ReCharge... it's worth every penny.
Wonderful service and great experience with support! All of my questions were answered and my issues were resolved quickly.
Tigist installed the code in a matter of minutes. Easy as can be. I would recommend this app to anyone.
Diego was very helpful and fixed the issue. thank you for your prompt response and quick action. Much appreciated!
Recharge support has been very helpful! They follow through with great communication on even the smallest issue. I am not tech savvy, but they have helped me with everything that has come up so far. I highly recommend this app in general - easy back end and front end. But they are the best support of all the apps I have on my shopify account.
Thank you for your kind words to our team. We always aspire to make our merchants feel supported & heard - no matter what their level of technical expertise.
- Ty | VP of Services
Katrina gets 5 stars! She is responsive, thorough, patient and detailed. I'm new to working with ReCharge and Katrina takes the time to make you feel like your questions and concerns are her top priority. Many thanks!
Excellent subscription/recurring payments app. A massive improvement over previous versions, and other apps. And a special thanks to Dora, who helped us with our international store.
Pierre L. helped so much, thank you!
Gordon has been instrumental in helping us optimize our Recharge integration. Specifically, improving the customer experience with the goal of happier customers! Thank you.