Avaliações (1 954)

Avaliação geral
4,6
Pontuação por nível de classificação
  • 86% das classificações são de 5 estrelas
  • 6% das classificações são de 4 estrelas
  • 1% das classificações são de 3 estrelas
  • 1% das classificações são de 2 estrelas
  • 6% das classificações são de 1 estrelas
16 de outubro de 2024

Jaden W was very friendly and helpful! He took the time to make the necessary changes per our request! Maine Island Soap highly recommends Recharge Subscriptions!

Maine Island Soap | Pure & Natural Maine Made Soap From The Coast of Maine
Estados Unidos
Mais de 3 anos usando a aplicação
Questão respondida por Recharge 21 de outubro de 2024

Thank you for the five star review!

- Ty Bailey | VP of Services

9 de outubro de 2024

Taylor was wonderful and most supportive. I appreciated his quick response and ability to resolve my issue, which made our customer extremely happy!

MegaFood
Estados Unidos
Quase 3 anos usando a aplicação
Questão respondida por Recharge 21 de outubro de 2024

Thank you for the five star review - and the shout out to Taylor!

- Ty Bailey | VP of Services

6 de novembro de 2024

I am impressed with the customer service. I needed help and they were on it.

beJoyly
Estados Unidos
Aproximadamente 1 ano usando a aplicação
Questão respondida por Recharge 25 de novembro de 2024

Thank you for your review!

- Ty Bailey | VP of Services

9 de novembro de 2024

Excellent platform and customer service.

Codeage
Estados Unidos
Mais de 1 ano usando a aplicação
Questão respondida por Recharge 25 de novembro de 2024

We appreciate your review!

- Ty Bailey | VP of Services

9 de janeiro de 2025

Great support!

Pill Farmácia Digital
Brasil
Mais de 2 anos usando a aplicação
Questão respondida por Recharge 4 de fevereiro de 2025

Thank you for taking the time to leave a review!

- Ty Bailey | VP of Services

3 de outubro de 2024

Pierre was very helpful in assisting us with our customer's concerns. He even sent a follow-up email confirming if the issue was resolved. Thank you, Pierre! I appreciate your fast and kind assistance.

New Zealand Honey Co.™
Nova Zelândia
Mais de 3 anos usando a aplicação
Questão respondida por Recharge 21 de outubro de 2024

We appreciate your review!

- Ty Bailey | VP of Services

10 de outubro de 2024

Ola and Aum are so kind and helpful, checking in to give me updates and resolution in 24 hours. Love them!

Forefront Health
Estados Unidos
Mais de 5 anos usando a aplicação
Questão respondida por Recharge 21 de outubro de 2024

We appreciate your review - and the shout out to Ola & Aum!

- Ty Bailey | VP of Services

2 de outubro de 2024

I was struggling to figure out how to change permissions settings in Shopify in order to be able to schedule our Recharge to Shopify checkout conversion, so I sent in a help ticket. Ola responded so quickly and made a setting adjustment for me that helped me make the necessary change and get the conversion scheduled. It was so great to not have to wait long at all for help AND to receive the right kind of help that quickly solved my problem. I only took off one star because I didn't find the chat bot helpful...chat bots are usually frustrating because I almost always have already Googled my problem and tried to solve it myself BEFORE clicking on the chat feature. It would be more awesome if it were easier to skip the bot and go straight to a human!

Carabello Coffee
Estados Unidos
Aproximadamente 7 anos usando a aplicação
Questão respondida por Recharge 21 de outubro de 2024

Thank you so much for your review and feedback.

- Ty Bailey | VP of Services

10 de outubro de 2024

Really appreciate the support that Recharge provides, Malik and Brian specifically have been great to work with. Of course, Recharge also works seamlessly with Shopify and provides a pretty dang good customer experience.

cpap.com
Estados Unidos
Aproximadamente 1 ano usando a aplicação
Questão respondida por Recharge 21 de outubro de 2024

Thank you so much for the review - and the shout out to Malik & Brian!

- Ty Bailey | VP of Services

5 de fevereiro de 2025

I signed a contract with Recharge and came to find out just a couple days later during our first implementation call that the app would unfortunately not work with my store's existing membership/discount system. I immediately reached back out to my sales rep to see if there was a way to make it work, and when there wasn't, I asked them to cancel the contract. They have refused and are charging me $500 per month for a year for something that was never even implemented in our store. This is so unethical, I cannot believe they would enforce this when nothing was even setup and no costs were incurred on their end.

I explained that the app's features won't allow it to work with our existing membership system and they have refused to let me out of the contract. It's not like I took a bunch of their engineering time and set up the whole system and changed my mind or jumped ship to another app. The app is literally not even installed in my store and was never setup to be operational to begin with.

Be very careful signing contracts with unethical app developers. I got burned here and never imagined someone would treat me this way! There are many other subscription apps who told me they would never treat a customer this way given what happened here.

Well Your World
Estados Unidos
Aproximadamente 2 horas usando a aplicação