Recharge Subscriptions

I like this app and it does what I need it to for offering reoccurring subscriptions. All is good on that front. My issue is billing. The billing isn't transparent or fixed, as it should be with a monthly billing cycle. Recharge "holds" the bill as pending, then bills every two or three months. So I'll be charged for a month, then the bill will be marked as pending and I won't be charged the next month, then they release the bill and I'm charged for 2 or 3 months at one time. I have never been able to get a clear explanation on how billing works exactly. I am charged the same amount every month, it is fixed, but when I reach out to customer service they tell me that the billing is variable and that's why I am charged multiple months at once. No one can give me a clear answer as to what I will be charged or WHEN. Even the breakdown in the app only shows the total charges, it isn't itemized so no one knows. This is getting ridiculous. I don't have many subscriptions yet so this will probably be the best time for me to switch over to another app. I feel that 6 months was ample tine for them to figure this out.

Great experience with ReCharge. Had the help from one from the Migration Team - Stefan, and he helps us out a lot. Can really recommend Recharge to anyone!

Eduardo and Jessie really went above and beyond to help us get up and running with Recharge. Have been really impressed so far.

Great App!! this really increase my sales so much!!! And the support is amazing they help you solving your doubts and issues

This app is great! We love all the functionality it gives us. From special flows and integrations to mail integration. Works great. Our CX rep Gordon C. is money. So much knowledge about shopify, and how to make our store the best experience for our customers!!

There are many bugs that cause my customers repeat orders not to go through each month and I can never understand and take ages to try to figure each problem out, I hope this will be improved soon, although the I'm very happy with the customer service

My experience with the Customer Success team, Brandon P, was excellent in helping solve our migration questions. Fast support and clear next steps. Thank you ReCharge!

Fast response to my issue. Support researched and helped clarify the problem. They then followed up the next day to see if it was resolved. Great customer service!

After a few teething problems with initial set up I contacted the support team and a guy named Gordon was able to get us up and running within the hour. He was helpful, patient and made the process a lot less daunting than it had seemed initially. Moving forward, we're looking forward to growing our subscription side of the business with ReCharge and won't hesitate to reach out to the support team should we need any further help.

Customer service is always prompt and helpful. The product itself works in predictable ways and has been robust. You can tell that it has been built by good Engineers.