Recharge Subscriptions

Fantastic Subscription Service! It has so many features, great CS, smooth interface, and the "Bundles" tool is AWESOME!

App has a ton of issues with almost zero support or "above and beyond" support (only support is "we cant help but here is a list of developers you can pay OR the immediate defensive response of "this isnt our fault")

Unilateral changes made that we, as a client, are then forced to edit code to comply or pay developers to keep up. The backend dashboard has been updated looks wise but still lacks a handful of common sense, small edits to make life easier for our support team in account management.

EDIT: The only truly positive experience we've had is with Nick from eshopgenius. His development work is valued and extremely beneficial.

Some of the history information is misleading for agents to follow. One of our agents is unable to retry charges or refund customers and an investigation is ongoing with developers

A very useful tool, but excellent, friendly customer support too. I would happily recommend to other shopify users.

We've received many request from our customers to build an integration with this app and heard great feedback.

After a lot of back and forth, we finally have the app running and it seems to be working pretty well. My biggest complaint is support is EXTREMELY slow to respond at times, which can be frustrating in ecommerce. All my questions and issues were handled and handled correctly, just wish there was a little more ease of access to support, vie chat or anything.

Dommage !

L'augmentation de prix annoncée rend l'application vraisemblablement caduque pour beaucoup de petits stores Shopify qui ne font que professer quelques subscriptions parmi les commandes.

Pourtant, le support client avait toujours été rapide et très efficace quand nous en avions eu besoin -- il y a plus de deux ans. Les scénarios de recharge sont d'une grande utilité et l'application est globalement assez simple à utiliser.

Im rating the agent not the app, handled my enquiry first time fast! The app is ok but very fiddley to get it to work as required

Been using Recharge on plenty of projects and have not been dissappointed yet! Great support from Malik

Recharge has been a nightmare for us from day 1. Their customer support has been non-existent, they refuse to help if you have other apps installed and blame everything that doesn't work on other apps - even though we paid a premium for 'priority' support. They don't support currency conversions, so discounts actually ADDED the value of the discount to the price. When we had complaints from our customers on how confusing the customer portal was, they charged $300/month to customize it, and you still have to pay a developer 1000s on top of that. After more than 2 years, we finally found another solution that works for us and we have never been so happy to get rid of an app than Recharge. Good Riddance.